Translation assistance
Interpreter
and translation services
Texas Children’s Health Plan provides translators for members
who do not speak English. We have staff who speak your language,
or we can access an over-the-phone translator in your language.
With the help of on-line interpreters, Texas Children’s Health
Plan’s staff speaks 140 languages.
We can provide face-to-face sign
language translation for doctor visits. Please let us know
if you need these services at least 48 hours before your child’s
appointment. Call Member Services at
1-866-959-6555. We will be
glad to assist you.
Telephone
device for the deaf (TDD) services
Texas Children’s Health Plan uses Relay Texas TDD services for
members who have difficulties hearing or speaking. For TYY, call
1-800-RELAY-TX
(1-800-735-2989).
Assistance
for the visually impaired
If you have a visual impairment, Texas Children’s Health Plan
will provide health plan materials in large print or on
audiotapes. Call Member Services to discuss your needs.
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