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In addition to comprehensive health coverage, as a member of Texas Children’s Health Plan, you will have access to additional resources and programs. These resources include our Community Outreach team, Member Services, the STAR Babies program and our Disease and Case Management services.

Community Outreach
Texas Children’s Health Plan understands children and the communities we serve. Our Community Outreach team works with community-based organizations, such as schools, community centers and churches, to help fulfill the needs of their communities by participating in local health fairs and events. Every year, Community Outreach offers three health fairs to Houston residents. The locations rotate, but the mission is the same—give our communities valuable tools to help them stay healthy. The Outreach team also puts together an annual back-to-school event which offers families a variety of free screenings, and most importantly, free school supplies.

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Member Services
Texas Children’s Health Plan has an outstanding group of individuals that work with our members on a daily basis. From answering basic questions about health coverage to guiding them through the various programs, our Member Services team is there to help our members get easy access to the best health care. Member Services also works to keep our members informed about how raise healthy children. They provide our members with a quarterly newsletter, Kids First, to keep members informed on health topics important to them. Member Services provides our members with a free 24-hour-a-day nurse help line. Families can call our nurse help line and speak to a nurse about health concerns before making an unnecessary trip to the emergency room.

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Nurse Help Line
Because your health care questions and concerns don't keep office hours Texas Children's Health Plan has a nurse help line to answer questions. Our registered nurses can help you make informed decisions about your family's health. Call the help line if you need help deciding if you should go to the emergency room, if you have questions about your pregnancy or if you just need general health information. You can call the nurse help line 24 hours a day, 7 days a week at 1-800-686-3831.

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STAR Babies program
Texas Children’s Health Plan isn’t just for kids! We cover pregnant women as well. As part of that coverage, Texas Children’s Health Plan has developed the STAR Babies program. This program was designed to help soon-to-be moms prepare for their new baby. The STAR Babies program provides moms with a monthly newsletter outlining what to expect during their pregnancy and how to have a healthy pregnancy. Furthermore, Health Educators are available to help moms-to-be through their pregnancy by answering any questions they may have. The Health Educators hold baby showers for the mothers and provide valuable information as well as free gifts.

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Disease and Case Management
Texas Children’s Health Plan offers disease management programs to members that suffer from diabetes or asthma. These programs were designed to educate and assist members with their treatment. Members with asthma or diabetes are sent a quarterly newsletter along with other educational pieces on how to manage their condition.

Case Management will help any member that has special needs because of an on-going illness or other circumstances. Similar to Disease Management, Case Management assists members by providing educational pieces, locating services, coordinating care and helping with any other requests from the member.

Texas Children’s Health Plan works to meet every member’s specific needs. As part of our plan, members receive the best care possible; through educational pieces, community outreach events and quality customer care.

When choosing a health plan to cover your family, take peace of mind in knowing that Texas Children’s Health Plan is the best decision a family can make.