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Renew your coverage

Is it time for you to renew your CHIP or Medicaid?

Are your kids on the same plan?

It's easy to get all of your kids' health covered under one health plan.

Find a doctor

Search for doctors, specialists, therapists, and more.

Does your child have special needs?

We work hard to make sure your special health-care needs are met.

For Members

As a Texas Children’s Health Plan member, you get all of the great health benefits from either CHIP or STAR Medicaid. You also get extra benefits that you may not get from other health plans. We want our members to be healthy and happy. That’s why we give our members fun things to do such as:

  • Moody Gardens beach parties.
  • Houston Dynamo soccer leagues and clinics.
  • FREE tickets to Dynamo games.
  • Movie events.
  • Much more!

CHIP Member Helpful Links

CHIP Member Handbook
CHIP Provider Directory
CHIP Member Rights and Responsibilities
What Does it Cost?
CHIP Complaints
CHIP Appeals

STAR Member Helpful Links

STAR Member Handbook
STAR Provider Directory
STAR Member Rights and Responsibilities
Medicaid Complaints
Medicaid Appeals

STAR Kids Member Helpful Links

STAR Kids Member Handbook
STAR Kids Provider Directory
STAR Kids Member Rights and Responsibilities
STAR Kids Complaints
STAR Kids Appeals

 

Helpful Information for Members

Regular checkups and shots keep your children healthy. You can go to any Texas Health Steps doctor without a referral. To find a Texas Health Steps (THSteps) doctor near you, call us at 1-866-959-2555 or use our "Find a Doctor" tool.

For more information visit www.TXHealthSteps.com

Do not let other people use your/your child’s ID card. If the card is lost or stolen, call Member Services (toll-free) and a Member Advocate will send a new card to you.

CHIP: 1-866-959-6555
STAR: 1-866-959-2555
STAR Kids: 1-800-659-5764

Texas Children’s Health Plan will host quarterly Member Advisory Group meetings to gain valuable feedback from our current members on the initiatives, services, and programs offered by the health plan.  The information and member feedback gathered during these meeting will be used to guide future programs. 

These meetings will last no longer than one hour.  These quarterly meetings are being mandated by the state. Texas Children’s Health Plan must maintain a record of member advisory group meetings, including agendas, and minutes.

A fair hearing is a chance for you tell the reasons why you think the services you asked for and couldn’t get should be allowed.

Can I ask for a State Fair Hearing? If you, as a member of Texas Children’s Health Plan, disagree with the health plan’s decision, you have the right to ask for a fair hearing. You may name someone to represent you by writing a letter to the health plan telling them the name of the person you want to represent you. A doctor or other medical provider may be your representative. If you want to challenge a decision made by Texas Children’s Health Plan, you or your representative must ask for the fair hearing at any time up until 90 days of the date on the health plan’s letter with the decision. If you do not ask for the fair hearing within 90 days, you may lose your right to a fair hearing.To ask for a fair hearing, you or your representative should either send a letter to the health plan or call:

Texas Children’s Health Plan
Attention: Appeals Department NB8390
PO Box 300709
Houston, TX 77230
Fax: 832-825-8796
Phone: 832-828-1001 or 1-866-959-2555
TDD 1-800-735-2989 (Texas Relay) or 7-1-1

Click here for more information on Fair Hearings

Community Events

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