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Telephone TouCHPoint

Texas Children’s Health Plan’s automated Telephone TouCHPoint system allows Texas Children’s Health Plan providers to check eligibility, benefits, and claims status after hours.

The service is available 24 hours a day, 7 days a week. To access Telephone TouCHPoint call
832-828-1007. Enter the member’s identification number and the provider’s NPI number.

To hear a claim status, you will need your NPI number as well as the Tax ID for which the claim was billed. The requested information will be emailed to the email address on file with Texas Children’s Health Plan.

For additional information about Telephone TouCHPoint, please contact your Provider Relations Manager or call 832-828-1008 or toll-free at 1-800-731-8527.