Extra Help Getting a Ride

Need help getting to your doctor’s appointment? We can help! Texas Children’s Health Plan partners with the Medicaid Transportation Program to make getting to your appointment fast and easy. When they can’t help, we step in and take care of you and your family. All transportation help is at no cost to your family.

How do I claim my extra benefit?

You will need to contact Member Services to make arrangements for transportation to your doctor’s visit. STAR members will need to first contact Medicaid Transportation Management (MTM) to arrange a ride to appointments.

How will I receive it?

Transportation will be provided by a vendor to pick you and your child up at your home. If this is not the best option, members may ask to be reimbursed for mileage, up to $20, if you ask a family member, friend, or neighbor to transport you to your appointment.

Who is eligible?

This extra benefit is available to all members enrolled with Texas Children’s Health Plan who are part of the Texas STAR, CHIP, or STAR Kids programs.

Is this extra benefit available in my service area?

This extra benefit is available to members in all covered service areas, including Harris, Jefferson, and Northeast.