24 Hour Nurse Help Line

You can talk to a nurse about your health concerns 24 hours a day, 7 days a week. Just call Texas Children’s Health Plan’s Nurse Help Line toll-free at 1-800-686-3831. Be ready to give your name, member ID number, and your symptoms. Texas Children’s Health Plan’s Nurse Help Line nurses cannot diagnose problems or recommend specific treatments. They can give you health information or tell you where you should go to get health services. They can also tell you how to take care of yourself at home when you don’t feel well, but don’t need to see a doctor. This is not an emergency line or a substitute for your doctor’s care.

How do I claim my extra benefit?

Parents of Texas Children’s Health Plan members looking to claim this extra benefit will need to call 1-800-686-3831.

Who is eligible?

This extra benefit is available to members enrolled in all Texas Children’s Health Plan programs including STAR, CHIP, and STAR Kids.

Is this extra benefit available in my service area?

This extra benefit is available to members within all service areas, including Harris, Jefferson, and Northeast.