Contact Us

Texas Children’s Health Plan wants to keep your family happy and healthy. Our Member Services team is ready to take your call from 8 a.m. to 5 p.m., Monday through Friday. After hours, on weekends and holidays, our answering service is ready to help you and/or take your messages. A Member Service Advocate will return your call the next business day.

We speak English or Spanish. We also have interpreters available by phone who speak 140 different languages.

Emergency Service and Behavioral Health services are available 24 hours a day, 7 days a week.

By Mail:

Texas Children’s Health Plan
PO Box 301011, NB 8360
Houston, TX 77230-1011

By Email:

HealthPlan@texaschildrens.org

Have us contact you:

One of our representatives will contact you within 2 hours or within one business day for calls or emails received on nights, weekends and holidays.