Electronic Visit Verification (EVV) PSO Operational Readiness Review (ORR) Sessions Updates

Date: December 9, 2024

Attention: STAR Kids Providers/Consumer Directed Services employers, and FMSA Providers

Call to action: Texas Health and Human Services (HHSC) is notifying program providers and financial management services agencies (FMSAs) that Texas Medicaid & Healthcare Partnership (TMHP) has published the Proprietary System Operator (PSO) ORR 2025 Onboarding schedule and the new PSO Onboarding Standard Process Overview and Timeline (PDF)to the TMHP EVV webpage.

Key details: HHSC encourages program providers and financial management services agencies (FMSAs) who wish to become a PSO to submit a Proprietary System (PS) Request Form. The PS Request Form can be submitted at any time. Refer to the, Accessing the EVV Portal for Program Providers and FMSAs job aid, for more information.

Email the TMHP EVV PSO for questions.

Next step for providers:Providers should share this update with their staff. Providers can email the TMHP EVV PSO for questions.

If you have any questions, please email Provider Relations at: providerrelations@texaschildrens.org

For access to all provider alerts,log into: https://www.texaschildrenshealthplan.org/provideralerts