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ALERT! We now encourage our patients to save their spot in line before coming into the clinic.

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ALERT FOR MEMBERS IN TYLER, TEXAS:
If you need help due to the recent storms, power outages, and/or flooding in, visit findhelp.org. You can find free or reduced-cost resources including food, housing, healthcare and more. 

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Terms of Use

Please read the following terms and conditions before using this Web site or any other Web site that is owned, operated or sponsored by Texas Children’s Hospital Integrated Delivery System. All references to “Texas Children’s” refer to Texas Children’s Hospital Integrated Delivery System and its entities.

General information
Changes to Terms of Use
Children's privacy
Contact us
Cookies
Copyrights
Information we collect
Language Services Notice
Log files
Newsletters and e-mail alerts
Notice of Non-Discrimination
Preregistration using electronic forms
Internet Privacy Policy
Social Media
Third-party links
Transmitted data is non-confidential 

By accessing or using any Texas Children’s Web sites, you agree to the following terms and conditions. Texas Children’s recommends that you review these terms and conditions regularly as they may change at any time at the discretion of Texas Children’s. If you do not agree to any term or condition, you should not access or use Texas Children’s Web sites.

The following terms and conditions apply to all Web sites owned, operated or sponsored by Texas Children’s entities.

Texas Children’s Web sites are provided for your convenience only

Texas Children’s Web sites are provided to you for your information and convenience only. Texas Children’s Web site content* is provided “as is” and without warranties of any kind, express or implied. By providing access to our Web site content, we do not warrant or represent that:

  • The content is free from technical inaccuracies or typographical errors;
  • The content is free from changes caused by a third party;
  • The content is accurate or complete;
  • The content is up-to-date or current; or that
  • Your access to any Texas Children’s Web site will be free from interruptions, errors, computer viruses or other destructive components.

Content refers to any materials, documents, images, graphics, logos, design, audio, videos and any other information provided from or on our Web sites.

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Children’s privacy

Protecting the privacy of children is very important to Texas Children’s. Texas Children’s supports the Children’s Online Privacy and Protection Act of 1998 (COPPA). For that reason, we do not collect or maintain information at Texas Children’s Web sites from those who have identified themselves as under 13 years of age. 

Learn more about the privacy practices of Texas Children's Hospital.

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Social Media

Texas Children’s Health Plan set up our social websites (i.e. Facebook and Instagram) for our members and the public to use. They are positive places where users are treated respectfully and kindly.

Your opinions about our patient care and quality of service matter to us, and can help improve our healthcare and improve our patients’ lives. However, Texas Children’s Health Plan is committed to focused discussions on its website and social media for the limited purpose of Texas Children’s Health Plan values and interests rather than to maintain a public forum.

All comments are monitored, and Texas Children’s Health Plan, in its sole discretion, reserves the right to remove or block commenters, comments, materials or posts when those comments, materials or posts do not promote a civil discussion or comply with Texas Children’s Health Plan’s purpose for maintaining the social media site or:

  • Violate any law, promote the violation of any law, or encourage illegal activity
  • Contain information that may compromise safety or security
  • Appear to be made by a person masquerading as someone else
  • Are seeking to solicit patient health information from Texas Children’s Health Plan patients
  • Are spam
  • Contain profanity, obscene or explicit material
  • Seek to sell or promote a commercial product or service
  • Violate the privacy or security of Protected Health Information (PHI) or other confidential information that is not your own (this includes family, friends, and spouse)
  • Contain unlawful, hateful, threatening, abusive, harassing, libelous material/language or are discriminatory based on race, creed, color, age, religion, gender, marital status, national origin, disability, sexual orientation or political party (determined by the Marketing/Public Relations team) including links to such material
  • Contain copyrighted or plagiarized material belonging to someone else
  • Campaign related material of any kind

We will block accounts immediately if we deem, in our sole discretion, that comments made could be illegal, harmful or dangerous to persons, property, or Texas Children’s Health Plan and its employees. Texas Children’s Health Plan seeks genuine dialogue in alignment with Texas Children’s Health Plan’s purpose for maintaining this social media site, but will not accept comments that aim to inflict harm or damage on other individuals, business, or property.

Texas Children’s Health Plan is not responsible for the information you choose to publish. You should not post personal or medical information on the site. It is not secure and will be viewed by others. Content posted on these social media sites is for informational or educational purposes only. Medical advice can only be provided by a licensed physician. If you have specific questions concerning your own health or medical status, please consult your personal physician.

We work to make sure the content on this site is accurate and up to date. We respect your privacy and you can see our Internet privacy policy in that section of this web page.

We monitor the site on weekdays and will respond to messages posted here.

If you need direct assistance, want to file a complaint, or have other issues, you can call our member services team at the numbers below.

  • CHIP: 832-828-1002 (local), 1-866-959-6555, TTY 800-735-2989 (Texas Relay) or 7-1-1
  • STAR: 832-828-1001 (local), 1-866-959-2555, TTY 800-735-2989 (Texas Relay) or 7-1-1
  • STAR Kids: 832-828-1003 (local), 1-800-659-5764, TTY 800-735-2989 (Texas Relay) or 7-1-1

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Third-party links

Texas Children’s may provide links to other Web sites maintained by third parties or may provide content on Texas Children’s Web sites from third parties through the use of “frames” or other methods. These links are provided for your information and convenience only. Texas Children’s does not necessarily endorse, support, authorize or sponsor the content of any linked Web sites. 

Texas Children’s is not responsible for the content of any linked Web site. If you access or use any third-party Web sites linked to Texas Children’s Web sites, you do so at your own risk. It is up to you to take precautions to ensure that other Web sites are free of viruses, worms or other software of a destructive nature. Texas Children’s reserves the right to terminate any third-party Web site link at any time.

If a third party links to a Texas Children’s Web site, it does not indicate an endorsement, adoption, authorization, sponsorship, affiliation, joint venture or partnership between Texas Children’s and that third party. In some cases, Texas Children’s may not be aware that a third party has linked to the Texas Children’s Web site.

A Web site that links to our Web site:

  • Should not replicate Texas Children’s Web site content;
  • Should not imply Texas Children’s is endorsing its products, services or its Web site;
  • Should not misrepresent its relationship with Texas Children’s;
  • Should not create a browser, border or frame for Texas Children’s content;
  • Should not present false information about Texas Children’s products or services; and
  • Should not contain content that could be construed as distasteful, offensive or controversial.

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Information we collect

Personal information is information that can be used to identify or contact you. Texas Children's collects only the personal information you provide to us in the following ways: 1) When you register as a member of Online Parents’ Connection and/or when you update your member profile and 2) When you access our site and complete mail-to links or forms that are used to contact Texas Children's, such as our Career Opportunities response mechanism. These mail-to links and forms collect information you provide in order for Texas Children’s to deliver requested materials, respond to your questions, or provide related information. 

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Language Services

Communication is important to us. Language assistance services are available free of charge by calling 832-824-5200. Learn more

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Internet Privacy Policy

The privacy of our customers is important to Texas Children's Health Plan. We understand that visitors to sites within texaschildrenshealthplan.org need to be in control of their personal information.

Texas Children's respects your privacy and will not voluntarily release, trade or sell any information you provide without your approval. Texas Children's is not responsible for the release of any information you provide directly to other users of this website or third parties.

Unfortunately, no data transmission over the Internet can be guaranteed to be secure. Please note that your e-mail, like most non-encrypted Internet communications, may be accessed and viewed by other Internet users, without your knowledge or permission, while in transit to us. You should also know that the e-mail functionality on Texas Children’s Web site does not provide a completely secure and confidential means of communication.

Texas Children’s employs physical, electronic and procedural safeguards, in keeping with industry standards and best practices, to protect your privacy and personal information.

Therefore, the following is Texas Children's Health Plan’s Internet Privacy Policy:

  1. Your personal information is not required to visit our site. If you choose not to provide personal information, you can still visit texaschildrens.org web pages.
  2. Texas Children's Health Plan may collect personally identifiable information only if specifically and voluntarily provided and authorized by you.
  3. Texas Children's Health Plan may use third-party services or programs to collect or maintain any voluntary personal information you may choose to provide us.
  4. Personally identifying information collected will be used only in connection with texaschildrens.org or for such purposes as are described at the point of collection.
  5. Some information collected is for statistical purposes only. Texas Children's Health Plan performs analyses of user behavior in order to measure customer interest in the various areas of our sites.
  6. We use Google Maps to help you find our buildings and services. Google collects some personal and device information from your browser. Texas Children's Health Plan will make every reasonable effort to protect the personal information that you share with us. 

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Transmitted data is non-confidential

Texas Children’s does not want to receive confidential or proprietary information from you through any Texas Children’s Web site. If you transmit information or post any information via Texas Children’s Web sites, including but not limited to personal health information or business matters of any kind, it will be treated as non-confidential and non-proprietary.

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Newsletters and e-mail alerts

Texas Children’s Web site offers e-mail alerts and newsletters to users who have registered and provided us with an e-mail address for notification. These e-mail alerts and newsletters may include notices of upcoming special events, general health information or other items specific to the area of interest you indicated. If you no longer want to receive these items, you may withdraw from any e-mail alert or newsletter list by using the “unsubscribe” option.

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Cookies

A cookie is a small text file stored on your hard disk by a Web site you have visited. Cookies contain information to remind the Web site about you the next time you visit. Cookies are used on some password protected areas of Texas Children’s Web sites to hold your user name and viewing options.

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Log files

Texas Children’s log files automatically collect Internet protocol (IP) addresses for security purposes. IP addresses are not linked to personally identifiable information unless the IP address you have designated contains information such as your name, e.g. lastname@aol.com.

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Changes to the Terms of Use

Texas Children’s may update these Terms of Use from time to time in response to changing business circumstances and legal developments. In such instances, Texas Children’s will post any changes so that you are aware of the information that we collect and how we use it.

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Notice of Non-Discrimination

Texas Children’s complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.  Texas Children’s does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. Learn more 

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Preregistration using electronic forms

If you elect to electronically submit a completed pre-registration form, you agree that you do so at your own risk, and that you assume all responsibility for any liability arising from such electronic submission or from any errors or omissions in the data you provide. In addition, a completed pre-registration form does not create or constitute any relationship between you and Texas Children's (its directors, officers, employees, agents or representatives) or any of the physicians on Texas Children’s medical staff.

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Copyrights

Copyright 2002 by Texas Children's. All rights reserved. The text, images, graphics, sound files, animation files, video files and their arrangement on this and all other Texas Children's Web sites are subject to copyright and intellectual property protection. These materials may not be copied in whole or in part for commercial use or distribution, nor may they be modified or re-posted to other sites. Any unauthorized use of intellectual property that belongs to Texas Children’s is strictly prohibited and may be prosecuted under the law.

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Contact us

We welcome your feedback. If you have questions or comments, please feel free to contact us at marketing@texaschildrenshospital.org.

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