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Holiday closure Cierre por vacaciones

Texas Children's Health Plan will be closed on Thursday, December 25th and Thursday, January 1st in observance of the holidays. In our absence, you can reach our after-hours nurse help line at 1-800-686-3831. We will resume normal business hours on Friday, January 2nd. Wishing you a safe and happy holiday season!

Texas Children’s Health Plan estará cerrado el jueves 25 de diciembre y el jueves 1 de enero en observancia de los días festivos. Durante este tiempo, puede comunicarse con nuestra línea de ayuda de enfermería fuera del horario de atención al 1-800-686-3831. Reanudaremos nuestro horario normal de atención el viernes 2 de enero. ¡Le deseamos una temporada de fiestas segura y feliz!

SNAP Update and Resources Actualización y recursos de SNAP

On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more

El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más

Transportation Update Actualización de transporte

SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.

Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.

Learn more

SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.

Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.

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Diabetes

If you or your child have been diagnosed with type 1 or type 2 diabetes, you have come to the right place. Texas Children’s Health Plan offers tools, resources, and food ideas to help members understand diabetes and live a healthier life.

Understanding Diabetes

Normally, our bodies break down the food we eat into sugar (glucose) and other nutrients we need. The blood sugar is then absorbed into the bloodstream, where it can be used for energy. For this to happen, our pancreas needs to produce a hormone called insulin. Insulin is what helps our body pull that sugar from the bloodstream and put them in the cells for use as energy. When someone has diabetes, their pancreas either produces too little or no insulin.

Type 1 diabetes

In type 1 diabetes, the body does not produce insulin. Without insulin, blood sugar can’t get into the cells and builds up in the bloodstream, which causes the blood sugar levels to rise. High blood sugar is damaging to the body and can cause other serious health problems, such as heart disease, vision loss, and kidney disease.

Type 2 diabetes

Type 2 diabetes is the most common form of diabetes. When someone has type 2 diabetes, it means that their pancreas still makes insulin, but their body doesn't respond to it normally. This causes their pancreas to make more insulin to try to get the cells to respond. Eventually, the pancreas can’t keep up, and blood sugar levels rise. High blood sugar is damaging to the body and causes many of the symptoms and complications of diabetes.

Managing Diabetes

Hearing that you or your child have diabetes can be a shock. However, you can do a lot to manage it with the support of the Case Management Program from Texas Children’s Health Plan. 

Our Case Managers will work with you to develop a care plan that fits your or your child’s needs. They will also help you put this plan into action and offer important services and resources such as:

  • Diabetes self-management education.
  • Work with you and your health care team to set up appointments and a treatment plan.
  • Information on how to check and control your blood glucose and A1C.
  • Nutrition support.
  • Constant emotional support.
  • Resources to help you set and achieve your personal goals.

Join our Case Management Program

To join, please call Member Services at 1-800-990-8247.

Check out the following information that will get you on the right track to start managing your diabetes:

Community Support

Managing diabetes can be challenging, but these online diabetes communities can give you the encouragement, insights, and help you need. 

The Dawn Center

The American Diabetes Association’s Community page

ADCES’s Resources for People Living with Diabetes