Privacy Practices
Language Services
Communication is important to us. Language assistance services are available free of charge by calling 832-824-5200. Learn more
Notice of Non-Discrimination
Texas Children’s complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Texas Children’s does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. Learn more
Office of Consumer Credit Commissioner
If you wish to file a complaint against Texas Children’s Health Plan you may do so at https://occc.texas.gov/consumers/consumer-education/guide
Disclaimer: by clicking this link you will be directed to another web site.
Subpoenas/Medical Record Requests
For all subpoenas and/or medical record requests please fax them to:
832-825-1226
Attention: TCHP Legal
Attention: TCHP Legal
Be sure to include a copy of a signed HIPAA authorization release or a court order authorizing Texas Children’s Health Plan to release records. Please allow a minimum of 15 business days for requests to be processed.
For subrogation claims that have a date of incident prior to September 1, 2017 send those to HMS at subrogationrecovery@hms.com. You can also reach them at 855-438-6416.
For subrogation claims that have a date of incident on or after September 1, 2017 send those to:
TMHP TPL/Tort Department
PO Box 202948
Austin, TX, 78720-2948
1-800-846-7307 Option 3
Fax: 1-512-514-4225