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Juneteenth Holiday Horario de Juneteenth

Texas Children's Health Plan will be closed on Thursday, June 19th, in observance of Juneteenth. In our absence, you can reach our after-hours nurse help line at 1-800-686-3831. We will resume normal business hours on Friday, June 20th. Wishing you a safe and happy Juneteenth Holiday!

Texas Children’s Health Plan estará cerrado el jueves 19 de junio por el feriado de Juneteenth. Durante nuestra ausencia, puede comunicarse con nuestra línea telefónica de ayuda 24/7 fuera del horario de atención al 1-800-686-3831. Reanudaremos nuestro horario habitual el viernes 20 de junio. ¡Le deseamos un Juneteenth seguro y feliz!

Cold and flu season Temporada de influenza y resfriados

ALERT: Stay healthy this cold and flu season! Learn more

ALERTA: ¡Mantente sano durante esta temporada de influenza y resfriados! Más información

Legal Notices

Privacy Practices

Language Services

Communication is important to us. Language assistance services are available free of charge by calling 832-824-5200. Learn more 

Notice of Non-Discrimination

Texas Children’s complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Texas Children’s does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. Learn more

Office of Consumer Credit Commissioner

If you wish to file a complaint against Texas Children’s Health Plan you may do so at https://occc.texas.gov/consumers/consumer-education/guide 

Disclaimer: by clicking this link you will be directed to another web site.

Subpoenas/Medical Record Requests

For all subpoenas and/or medical record requests please fax them to:
 
832-825-1226
Attention: TCHP Legal
 
Be sure to include a copy of a signed HIPAA authorization release or a court order authorizing Texas Children’s Health Plan to release records. Please allow a minimum of 15 business days for requests to be processed.
 
For subrogation claims please contact:
 
TMHP TPL/Tort Department
PO Box 202948
Austin, TX, 78720-2948
1-800-846-7307 Option 3
Fax: 1-512-514-4225