Texas Children’s Health Plan STAR and STAR Kids members under the age of 20 that can’t pay for their transportation expenses may be eligible for our Advanced Funds* program. If you are eligible, you will receive a pre-paid debit card with money for your approved expenses. Advanced Funds can be used to pay for transportation expenses such as meals, lodging and mileage reimbursement. To determine if you are eligible for the Advanced Funds program, please call Veyo at (888) 401-0170, Monday - Friday from 8 a.m. to 5 p.m.

*Advanced Funds program is not a covered benefit for CHIP members.

Veyo is the transportation company to schedule your transportation needs.

Veyo will help set up rides for eligible members to attend covered health care appointments with their health care provider. As part of our Healthy Rewards Program, transportation may also be available to attend Texas Children’s Health Plan events and classes. To find out if you can get a ride, call Veyo at (888) 401-0170.  

Local (346) 232-4130 or Toll Free Number (888) 401-0170.

Veyo will determine the type of ride you need and work with you to coordinate it.
 

• Mass Transits

• Car, Vans, Taxi

• Mileage reimbursement

Mileage Reimbursement Guidelines

Mileage Reimbursement Form

Mileage Reimbursement Driver Registration Form

Trip scheduling available Monday- Friday, 8am-5pm CT.

“Where’s My Ride” trip updates will available 5am-7pm, Monday- Saturday

Yes.  The member must be Medicaid-eligible with Texas Children’s Health Plan to receive services.

A request for routine medical transportation must be received at least two (2) business days before the member’s health care appointment.

The driver should pick up the member with in one (1) hour of requesting the return trip.

Drivers wait for 10 minutes before leaving.

Yes, as part of our Healthy Rewards Program, transportation may be covered for members attending a Texas Children’s Health Plan event. Call Veyo at (346) 232-4130 or Toll Free at (888) 401-0170 to find out if it’s offered for the event that you would like to attend.

You may schedule your pickup if you know the time your appointment will end or call the “Where’s My Ride?” phone number at (346) 232-4130 or Toll Free at (888) 401-0170 to ask for someone to pick you up. We’ll send someone to pick you up in less than an hour.

ITP services reimburse a member or their family member, friend, or neighbor for the mileage incurred as a result of driving the member to a covered health care service. 

Individual Transportation Participant (ITP) Guidelines
Individual Transportation Participant (ITP) Registration Form
Individual Transportation Participant (ITP) Trip Submission Form

Yes, children 15 to 17 years old can ride without a parent or guardian, as long as they provide a signed Parental Consent Form. Children 14 years old or younger must ride with a parent, guardian, or attendant at all times. If the attendant for a child 14 or under is not a parent or guardian, a Parental Accompaniment Form must be on file. Emancipated teens can ride without an adult.

Parental Consent Form

Parental Accompaniment Form

Minor Consent to Travel

Yes, members will be screened for COVID-19 when scheduling a ride. All members will need to wear a mask during their ride to and from their appointments.

Demand-responsive transportation services, including non-medical transportation (NMT) prearranged rides, shared rides, and public transportation services:
 

• Mass Transit

• Individual Transportation Participant (ITP) mileage reimbursement

• Meals & Lodging

• Advanced Funds

• Commercial airline transportation services, including out-of-state travel

*Advanced Funds program is not a covered benefit for CHIP members.

Yes.Texas Children’s Health Plan must provide the cost of meals and lodging for a member and his or her attendant during a long-distance trip. This includes meals and lodging while en route to and from and while receiving covered health care services, when overnight or extended stays, are medically necessary.

If you disagree with a denial or other decision made by Veyo, you have the right to appeal. You can do this by calling or writing within 90 days of the date of your denial letter. You may call (346) 232-4130 or Toll Free at (888) 401-0170 or mail a letter stating that you disagree with our decision.

You may mail appeals to:

Texas Children’s Health Plan

6330 West Loop South, Suite 800

Bellaire, Texas 77401

You may call the office of the Inspector General at 1-800-436-6184 to make a report. You may also visit their website to make a report. Lastly, you may call the State Auditor’s Office at 800-892-8348 or report the issue online.