ALERT: We have made the Texas Children’s Health Plan website even easier to use! Click here to learn more.
ALERTA: ¡Ahora el sitio web de Texas Children’s Health Plan es aún más sencillo de usar! Haz clic aquí para más información.
Texas Children’s Health Plan is partnered with Medicaid Transport Management (MTM) to provide our members with transportation services at no cost to a doctor’s appointment, a dental visit and/or the pharmacy. In addition, transportation services are provided for qualifying classes or events sponsored by the health plan as part of our Healthy Rewards Program.
Members that need to go to a medical appointment, a dental visit, the pharmacy or attend a Texas Children’s Health Plan-sponsored class or event and have no other way of getting there.
Our CHIP members can also take advantage of our transportation services through the Healthy Rewards Program.
PLEASE NOTE: We want your ride to be enjoyable and safe.
By Phone:
Members must schedule a ride with Texas Children’s Transportation Line over the phone if you are requesting it for the first time or going to a new location. Call the following numbers to schedule your ride Monday through Friday from 7:00 a.m.-9:00 p.m.
PLEASE NOTE:
MTM Link Mobile App:
You can also schedule a ride directly through the MTM Link mobile app. This new tool lets you book new rides, review existing rides, make changes to rides, and cancel rides. This gives you more control over your transportation! Please watch the video below for instructions on how to download and use the mobile app:
In addition to the member, and/or the legally authorized representative, anyone can be part of the trip. Simply notify MTM in advance and be sure to bring a car seat(s) if they are needed.
Yes! Be ready to share the following information with Texas Children’s Transportation and/or MTM:
Depending on your needs, rides might include wheelchair-lift-equipped vehicles, stretcher vans, mini vans or ambulatory vans. Members can request these vehicles on a space-available basis. Make sure to tell Texas Children’s Transportation Line what type of ride you need in advance.
PLEASE NOTE:
The member may not request a specific make or model of vehicle. The type of vehicle and mode of transportation will be determined by MTM, including public transportation when appropriate.
Texas Children’s Transportation and/or MTM will determine the type of ride you need and work with you to coordinate it. These include:
Drivers wait for 10 minutes before leaving.
Yes. You can do this by calling or writing within 60 days of the date of your denial letter. You may call (346) 232-4130 or Toll Free at (888) 401-0170 or mail a letter stating that you disagree with our decision.
You may mail appeals to:
Texas Children’s Health Plan
6330 West Loop South, Suite 800
Bellaire, Texas 77401
You may call the office of the Inspector General at 1-800-436-6184 to make a report. You may also visit their website to make a report. Lastly, you may call the State Auditor’s Office at 800-892-8348 or report the issue online.
ITP services reimburse a member or their family member, friend, or neighbor for the mileage incurred as a result of driving the member to a covered health care service.