Texas Children's Health Plan will be closed on Thursday, December 25th and Thursday, January 1st in observance of the holidays. In our absence, you can reach our after-hours nurse help line at 1-800-686-3831. We will resume normal business hours on Friday, January 2nd. Wishing you a safe and happy holiday season!
Texas Children’s Health Plan estará cerrado el jueves 25 de diciembre y el jueves 1 de enero en observancia de los días festivos. Durante este tiempo, puede comunicarse con nuestra línea de ayuda de enfermería fuera del horario de atención al 1-800-686-3831. Reanudaremos nuestro horario normal de atención el viernes 2 de enero. ¡Le deseamos una temporada de fiestas segura y feliz!
SNAP Update and ResourcesActualización y recursos de SNAP
On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more
El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más
Transportation UpdateActualización de transporte
SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.
Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.
SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.
Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.
Thank you for choosing Texas Children’s Health Plan!
For more than 25 years, we have kept the children and women of Texas healthy. We were founded in 1996 by Texas Children’s Hospital as the nation’s first managed care organization (MCO) created just for children. Since then, we have grown to cover more than 600,000 pregnant women, teens, and adults with special health care needs in over 50 counties of East Texas.
As a member, you will receive quality care from a wide network of doctors, specialists, and hospitals. You will also enjoy exclusive benefits and services, such as reward cards for staying on top of your health, special events, a 24-hour nurse help line, and more. We are here for you and look forward to serving you!
Get to know your coverage in three easy steps!
1. Understand your Member ID card
You and each person in your family covered by Texas Children’s Health Plan will get your own Member ID card. Always carry this card with you. If you do not have your ID card, the doctor might refuse to see you, or you may have to pay for the services you get. Do not let other people use it.
When you get your Member ID check to make sure that everything is correct:
Your name and date of birth
Your primary care provider’s name and phone number
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We can fix your ID card or get you a new one. Just call Member Services at:
CHIP: 1-866-959-6555
STAR: 1-866-959-2555
STAR Kids: 1-800-659-5764
Your primary care provider is your main doctor. He or she will provide most of your health care, keep your medical records, know your medical history, and set up visits with specialists if you need them.
When you signed up for your benefits, you may have picked the doctor on your ID card. If you didn’t, we picked one for you. You can always change your doctor. We have more than 27,000 in our network, so you can have the choice you need. You can find a doctor that is near to where you live or work by using our online search tool.
The best way to get started is to visit your primary care provider. When you signed up for your benefits, you may have picked a doctor. If you didn’t, we picked one for you. This doctor will give you all of the care you need and will make sure that you get any additional, special care necessary.
You can also switch your doctor. We have more than 27,000 in our network, so you can have the choice you need. Check out our Find a Doctor tool, or if you have questions – or need a ride – give us a call.
Have your Member ID card with you. The phone number of your doctor is listed on your Member ID card. If you need medical care the same day, call as early in the day as possible.
Be ready to tell the doctor your health problem or the reason for your visit.
Write down the day and time of your visit.
If it is your first visit to this doctor, bring the name and address of your previous doctor.
Your Member ID card.
A list of the medicines you are taking.
Children should bring their vaccination records.
Take notes about the information you get from the doctor.
Be on time for your doctor visits.
We can help you get a ride at no cost to your visit. Call our transportation line at 346-232-4130, or toll-free at 888-401-0170 or visit our website.
If you are late or if you can’t go to your visit, call your doctor’s office as soon as possible to cancel or change it. If you booked a ride to the visit, make sure to also cancel or change it.
Give your health the boost it needs!
Our first goal for you as a member is your good health. Click on the following links to create a full health profile and start reaching your goals.
