Skip the ER! You have options.

Don’t wait at the ER if you don’t have to.

The ER isn’t your only choice when you or your child need medical treatment quickly for a non-emergency. You have a variety of options to help you get the care you need in the right place at the right time.

24-Hour Nurse Help Line

To talk to a nurse about your health concerns 24 hours a day, 7 days a week, call the 24-Hour Nurse Help Line toll-free at 1-800-686-3831. The nurse can give you health information or tell you where you should go to get health services.

Texas Children's^® Anywhere Care

Texas Children’s Anywhere Care allows you to have an online health care visit with a provider* for a non-emergency. Our providers can conveniently diagnose and, if necessary, write prescriptions for a variety of routine medical conditions. To learn more, visit texaschildrenshealthplan.org/anywherecare

Urgent Care Clinic

Urgent care clinics are open late and on weekends to treat non-emergency conditions. To see a full list of urgent care clinics close to you, visit texaschildrenshealthplan.org/urgentcare

Hospital Emergency Room or 911

If you or your child experience serious pain, seizures or are in an immediate life-or-death situation, you should go to the nearest emergency room as soon as possible or call 911.

Is it a Medical Emergency?

Find out below. Then decide what's your best option.

24-Hour Nurse Help Line (1-800-686-3831) or Texas Children’s Anywhere Care	Urgent Care Clinic	Emergency Room (ER) or 9-1-1
Allergic reactions Cough, cold or congestion Ear pain Fever in children older than 8 weeks Pink eye Rashes Skin infections Sore throat Vomiting and diarrhea	Asthma Flu Minor burns Minor injuries from falls or sports Sprains and strains Urinary tract infection	Broken bones (with deformity) Bleeding that won't stop Extensive or complicated cuts or lacerations Fainting or head injuries with loss of consciousness or disorientation Fevers in children under 8 weeks Loss or changes of vision Procedures requiring a CT scan or sedation Seizures without a previous diagnosis of epilepsy Serious burns Snake bites Spinal injuries Sudden changes in mental state Sudden shortness of breath or difficulty breathing Vomiting or coughing up blood

24-Hour Nurse Help Line (1-800-686-3831) or Texas Children’s Anywhere Care

Urgent Care Clinic

Emergency Room (ER) or 9-1-1

Allergic reactions
Cough, cold or congestion
Ear pain
Fever in children older than 8 weeks
Pink eye
Rashes
Skin infections
Sore throat
Vomiting and diarrhea

Asthma
Flu
Minor burns
Minor injuries from falls or sports
Sprains and strains
Urinary tract infection

Broken bones (with deformity)
Bleeding that won't stop
Extensive or complicated cuts or lacerations
Fainting or head injuries with loss of consciousness or disorientation
Fevers in children under 8 weeks
Loss or changes of vision
Procedures requiring a CT scan or sedation
Seizures without a previous diagnosis of epilepsy
Serious burns
Snake bites
Spinal injuries
Sudden changes in mental state
Sudden shortness of breath or difficulty breathing
Vomiting or coughing up blood

* Texas Children’s Anywhere Care providers may include doctors and advanced practice providers.

Skip the ER! You have options.

Don’t wait at the ER if you don’t have to.

24-Hour Nurse Help Line

Texas Children's® Anywhere Care

Urgent Care Clinic

Hospital Emergency Room or 911

Is it a Medical Emergency?

Texas Children's^® Anywhere Care