If you are Texas Children’s Health Plan Member, we have tips that can help you deal with the severe weather. If you have a medical emergency, call 9-1-1 for help.
If you need help with disaster assistance, you can call 2-1-1. This will connect you with the State Emergency Assistance Registry.
Our Member Services team can also help you if you need to:
- Replace medications or need an emergency refill
- Replace your medical equipment or supplies
- Get a new Member ID card
- Arrange transportation
- Find a doctor or get help for behavioral health issues
Member Service Phone Numbers
- CHIP: 832-828-1002 (local), 1-866-959-6555, TTY 800-735-2989 (Texas Relay) or 7-1-1
- STAR: 832-828-1001 (local), 1-866-959-2555, TTY 800-735-2989 (Texas Relay) or 7-1-1
- STAR Kids: 832-828-1003 (local), 1-800-659-5764, TTY 800-735-2989 (Texas Relay) or 7-1-1
- STAR Kids members can reach their service coordinator 800-659-5764.
Supplemental Nutrition Assistance Program(SNAP) beneficiaries who have suffered food losses due to Hurricane Beryl can now get replacement benefits.
SNAP benefits can be replaced if food bought with electronic benefit transfer (EBT) cards was destroyed due to power outages, flooding, property destruction and/or other effects of natural disasters.
To apply for a replacement, recipients can call Texas Health and Human Services Commission (HHSC) at 2-1-1 (select Option 2) OR
- Download and complete Form H1855 (Affidavit for Nonreceipt or Destroyed SNAP Benefits).
- Mail the completed form to HHSC at: P.O. Box 149027 Austin, TX 78714-9027
- You may also fax the completed form to 877-447-2839.
