Updated EVV Policy Handbook and Revision Log
Date: October 7, 2025
Attention: STAR Kids Providers/Consumer Directed Services employers, and FMSA Providers
Effective date: September 2, 2025
Call to action: Texas Children’s Health Plan (TCHP) would like to inform providers that Texas Health and Human Services Commission (HHSC) posted the revised Electronic Visit Verification (EVV) Policy Handbook. The Handbook includes new and revised policies and is effective September 2, 2025.
The handbook revision includes updated EVV standards and policy requirements for:
- Program providers, including those approved as a Proprietary System Operator (PSO)
- Financial Management Services Agencies, including those approved as a PSO
- Consumer Directed Services employers
- Payers, such as HHSC and managed care organizations
TCHP is in the process of updating our systems and supporting materials to reflect these edits.
Next steps for providers: To view the revisions, view EVV Policy Handbook Revision Log.
Providers are encouraged to share this communication with staff.
If you have any questions, please email Provider Relations at providerrelations@texaschildrens.org.
For access to all provider alerts: www.texaschildrenshealthplan.org/provideralerts.