Anywhere Care Frequently Asked Questions

Please call our Texas Children’s Health Plan Member Services team at the phone number provided on your member ID card.

The providers you see using Texas Children’s Anywhere Care are focused on providing care for urgent care and common health conditions, and cannot manage long-term or chronic conditions. Chronic health conditions should be managed by an in-person provider. The providers you see through Texas Children’s Anywhere Care can provide shortterm prescription refills if you haven’t had time to get in to see your regular primary care doctor. Prescription refills are provided at the discretion of the provider with the understanding that the patient will get further
refills from his/her doctor.

Texas Children’s Anywhere Care brings the health care providers* to you with online visits through live video chat from your computer. It’s easy, secure, fast, and convenient. No travel or parking is needed, and less waiting means time saved for you and your family. Plus, providers are available when you need answers — whether it’s the middle of the night, you’re away from home, or you just can’t get in during regular office hours.

Online provider visits using Texas Children’s Anywhere Care are a covered benefit under Texas Children’s Health Plan. If you have Texas Children’s Health Plan, then the providers you see using Texas Children’s Anywhere Care are in-network providers.

To sign up for Texas Children’s Anywhere Care, follow steps 1-4 below. If you’re already signed up, you can skip step 1 and move on to steps 2-4.

Step 1: Create an account. Add any children covered by Texas Children’s Health Plan under your account. Sign up online now so you’re ready when you need care.

Step 2: Choose a provider. The providers you see through Texas Children’s Anywhere Care are board-certified and are trained in video health care. Simply browse their profiles and choose a provider you would like to see.

Step 3: Enter your child’s health history. Add health insurance information.

Step 4: Start your visit. The provider you see will ask about symptoms, guide you through the examination, and send a prescription to the pharmacy if needed.

When you see a health care provider online through Texas Children’s Anywhere Care, they will assess your or your child’s condition and determine if an in-person visit is needed. If an in-person visit is needed, the provider will let you know before your visit is finished.

The health care providers you can see through Texas Children’s Anywhere Care can treat a range of conditions, including:

• Allergic reactions
• Coughs, colds, or congestion
• Ear pain
• Fevers in children older than 8 weeks
• Pink eye
• Rashes
• Skin infections
• Sore throat
• Vomiting and diarrhea

The providers you see through Texas Children’s Anywhere Care are board certified, licensed to practice medicine in the state of Texas and are specially trained to assess your or your child’s condition online. The providers you see through Texas Children’s Anywhere Care are in-network Texas Children’s Health Plan providers.

Infants less than 30 days old should be seen by their primary care provider. You can also call the nurse hotline at 1-800-686-3831 with any questions 24/7.

Please call the Member Services team by calling the phone number provided on your member ID card.

The health care provider you see through Texas Children’s Anywhere Care can address common health conditions that are not an emergency. If you have any of these symptoms go directly to the emergency room:

• Broken bones (with deformity)
• Bleeding that won’t stop
• Extensive or complicated cuts or lacerations
• Fainting or head injuries with loss of
• Consciousness or disorientation
• Fevers in children under 8 weeks
• Loss or changes of vision
• Procedures requiring a CT scan or sedation
• Seizures without a previous diagnosis of epilepsy
• Serious burns
• Snake bites
• Spinal injuries
• Sudden changes in mental state
• Sudden shortness of breath or difficulty breathing
• Vomiting or coughing up blood

If you get disconnected, simply sign back into Texas Children’s Anywhere Care and select the provider you would like to see to connect again. You will not be charged if you get disconnected.

To use Texas Children’s Anywhere Care you must have an email address for your username, but you can change your username (email address) any time.

First log in, then:

• Select My Account (in the top right section of the screen)
• Choose My Profile
• Scroll down and select Identification
• Choose Edit and then edit your email address to another email address of your choice
• Select Save

Enter all letters and numbers from your health plan member ID card, without spaces.

If you don’t enter your health insurance information, you will need to pay the full cost of the visit with your personal credit or debit card.

If you don’t have your health insurance information handy when you register, don’t worry, you can enter this information any time before your visit begins. Just follow these simple steps.

From a computer:

• Login
• Select My Account
• Choose My Profile
• Under Health Insurance Information select Edit
• Change your insurance information
• Choose Save

No. Any individuals over the age of 18 must have their own account with unique email address, due to privacy and security requirements mandated by the Health Insurance Portability and Accountability Act (HIPPA). They will be able to add the health insurance plan they are covered under within the profile they create through Texas Children’s Anywhere Care.

It’s easy to add a child or dependents to your account. Just follow these steps.

From a computer:

• Login
• Select My Account (in the top right of the screen)
• Choose My Profile
• Under My Children select Add
• Select Create New Profile and complete the information and choose Add Profile

A typical online health care visit using Texas Children’s Anywhere Care is about 10 minutes.

Yes. To get a doctor’s note through an online visit with Texas Children’s Anywhere Care, tell the health care provider you are seeing that you need a doctor’s note before your online visit ends. The doctor’s note will include the date of the visit, recommended date to return to work or school and any restrictions.

To get a copy of the doctor’s note after your online visit ends, follow these steps.

From a computer:

• Login
• Select your Inbox (envelope icon)
• Choose the Notification email that pertains to the visit you had where you requested a doctor’s note
• You will see the doctor’s note listed under Attachments as a PDF or Word file

If you forgot to request a doctor’s note during the visit, please contact Member Services at 1-800-990-8247.

No. Completion of these forms often requires an in-person physical exam and lab tests, which cannot be done through an online health care visit.

The amount of information you share with the providers you see is totally up to you. Through your account you can allow providers to access and review your health information from past online visits. You can also self-report and track personal data as well as share it with the providers you see using Texas Children’s Anywhere Care. To track your personal data using Texas Children’s Anywhere Care, follow these simple steps:

From a computer:

• Login
• Select My Records at the top of the page
• Select Add Measurement to add any new health data you would like to track
• Select Done when you are finished to save the data