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ALERT! We now encourage our patients to save their spot in line before coming into the clinic.

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If you are Texas Children’s Health Plan Member, we have tips that can help you deal with the severe weather. If you have a medical emergency, call 9-1-1 for help.

If you need help with disaster assistance, you can call 2-1-1. This will connect you with the State Emergency Assistance Registry. | Click here for more information

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    Stay Healthy This Cold and Flu Season!

    During the Fall and Winter, flu and other respiratory viruses spread around the United States, making millions of people sick. Symptoms can range from mild to severe, including fever, cough, sore throat, runny nose, body aches, headaches, chills, fatigue, vomiting, and diarrhea.

    Did You Know?

    • The flu is a virus that can cause severe illness.
    • In 2022, 59 percent of vaccinated adults were less likely to be admitted to the hospital than those without a vaccine.
    • A strong immune system helps your body fight off infections. To help build your immunity, try to sleep at least 7 to 9 hours per night.
    • An estimated 9 million illnesses, 4 million medical visits, and over 100,000 hospitalizations were to blame for last year's flu season.

    Fighting the Flu Starts With You

    • Live healthy! Good sleep, a balanced diet, and moderate exercise can help reduce the risk of getting sick.
    • Get the flu vaccine. The flu vaccine is safe for everyone 6 months and older, including pregnant and breastfeeding moms.
    • Wash your hands often. Wash your hands with soap and water for at least 20 seconds.
    • Keep good respiratory hygiene. Instead of your hands, cover your nose and mouth with a tissue when you cough or sneeze.
    • Stop the spread. If you are sick, stay home and avoid contact with others to keep them healthy.

    If you have questions, talk to your doctor today.

    Remember! The flu vaccine is a covered benefit for Texas Children’s Health Plan members. Call your primary care provider to make an appointment today. Members aged 7 and older can also get a flu shot at their local pharmacy.

    Don't Feel Well? Is it the flu, a cold, or something else? Call our 24-hour Nurse Help Line at 1-800-686-3831. Our registered nurses are available 24 hours a day, 7 days a week to offer advice with symptoms and will let you know if you need to go to the doctor right away.

    Need a Ride to the Doctor? We can arrange a ride for you at no cost to go to the doctor or pick up a prescription at the pharmacy! Just call 346-232-4130 or 888-401-0170.

    Protect yourself and your family today!

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    Not Feeling Well?

    Understanding your symptoms is important. Reference the table below as a guide. Reach out to your provider if you have any concerns.


    It's a ColdIt's the FluIt's RSV


    Slow onset of symptoms

    No or mild fever

    Mild tiredness

    Normal appetite

    Muscles are not achy

    No chills

    No headache

    Cold Fact Sheet



    Sudden onset of symptoms

    High fever

    Severe tiredness

    Lower than normal appetite

    Achy muscles



    Flu Fact Sheet



    Uncontrolled cough

    Runny nose

    Decrease in appetite