Texas Children's Health Plan will be closed on Thursday, December 25th and Thursday, January 1st in observance of the holidays. In our absence, you can reach our after-hours nurse help line at 1-800-686-3831. We will resume normal business hours on Friday, January 2nd. Wishing you a safe and happy holiday season!
Texas Children’s Health Plan estará cerrado el jueves 25 de diciembre y el jueves 1 de enero en observancia de los días festivos. Durante este tiempo, puede comunicarse con nuestra línea de ayuda de enfermería fuera del horario de atención al 1-800-686-3831. Reanudaremos nuestro horario normal de atención el viernes 2 de enero. ¡Le deseamos una temporada de fiestas segura y feliz!
SNAP Update and ResourcesActualización y recursos de SNAP
On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more
El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más
Transportation UpdateActualización de transporte
SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.
Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.
SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.
Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.
New Texas Medicaid Genetic Testing Policy for October 2025
Date: October 7, 2025
Attention: Providers
Effective date: October 1, 2025
Call to action: Texas Children’s Health Plan (TCHP) would like to inform providers that the Health and Human Services Commission (HHSC) has created an overarching policy for genetic testing benefits for Texas Medicaid clients. The new Genetic Testing policy language can be found in the Radiology and Laboratory Services Handbook in the Texas Medicaid Provider Procedures Manual effective October 1, 2025.
Please note that existing standalone genetic testing policies such as the Breast Cancer Gene 1 and 2 (BRCA) Testing, Cytogenetics Testing, Noninvasive Prenatal Screening (NIPS), etc. will continue to remain discrete and distinct policies.
How this impacts providers:
More information on the new policy is as follows.
The new Genetic Testing Medicaid policy establishes general overarching policy language for fee-for-service genetic testing benefits where standard benefit statements including medical necessity, prior authorization, restriction/limitation, billing, documentation, claim processing, etc. are located.
This policy also captures certain existing genetic testing benefits that are currently listed only in the Texas Medicaid fee schedule but are without existing benefit language.
This policy does not add new benefit coverage.
This policy will serve as a general location for future genetic testing benefit language that may not require an independent policy.
Next step for Providers: Providers should share this communication with their staff.