Skip to main content
Holiday closure Cierre por vacaciones

Texas Children's Health Plan will be closed on Thursday, December 25th and Thursday, January 1st in observance of the holidays. In our absence, you can reach our after-hours nurse help line at 1-800-686-3831. We will resume normal business hours on Friday, January 2nd. Wishing you a safe and happy holiday season!

Texas Children’s Health Plan estará cerrado el jueves 25 de diciembre y el jueves 1 de enero en observancia de los días festivos. Durante este tiempo, puede comunicarse con nuestra línea de ayuda de enfermería fuera del horario de atención al 1-800-686-3831. Reanudaremos nuestro horario normal de atención el viernes 2 de enero. ¡Le deseamos una temporada de fiestas segura y feliz!

SNAP Update and Resources Actualización y recursos de SNAP

On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more

El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más

Transportation Update Actualización de transporte

SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.

Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.

Learn more

SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.

Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.

Obtenga más información AQUI

Oral Evaluation and Fluoride Varnish (OEFV) PEMS Reminder

Date: August 19, 2025

Attention: All Providers

Call to action: Texas Children Health Plan (TCHP) would like to remind providers to ensure their Oral Evaluation and Fluoride Varnish (OEFV) training certification is uploaded in Provider Enrollment and Management System (PEMS). TCHP has received a number of denials due to providers not including their certification on file. To help prevent these denials, providers are encouraged to upload their OEFV certification documentation in PEMS.

Where to update OEFV information in PEMS: Providers must ensure their OEFV certification is reflected in PEMS and update their OEFV certifications during their provider enrollment revalidation period in PEMS by clicking the License/Certification/Accreditation tab. Guidance is available at www.tmhp.com/topics/provider-enrollment/pems/licenses

OEFV in the Medical Home

  • OEFV in the Medical Home offers limited services aimed at improving the oral health of children from 6 through 35 months of age.
  • Eligible providers include Texas Health Steps enrolled physicians, physician assistants, and advanced practice registered nurses.

Training Certification

  • Providers must first take an OEFV online training course offered by the Texas Health Steps to become certified to bill for this service. All other medical team members are encouraged to attend the training.
  • Completion of this course does not certify you to bill Medicaid for oral evaluations and fluoride varnish. If you are a Physician, Physician's Assistant, or Advanced Practice Nurse and wish to receive certification to perform this service and bill Medicaid, you must also submit a certification application to Texas Health Steps.
  • Take free Continuing Education (CE) courses through the Texas Health Steps Online Provider Education website. The OEFV course was developed by the Texas Health Steps Dental Program. The goal of the module is to introduce Texas Health Steps medical providers and other interested healthcare professionals to best practices for promoting oral health in children from 6 through 35 months of age.

Next steps: Providers should share this communication with their staff. 

Resources:

If you have any questions, please email Provider Relations at: providerrelations@texaschildrens.org

For access to all provider alerts,log into: www.texaschildrenshealthplan.org/provideralerts.