SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.
Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.
SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.
Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.
Update to Mental Health Targeted Case Management and Mental Health Rehabilitation Provider Training Requirements
Date: May 19, 2026
Attention: Mental Health Targeted Case Management and Mental Health Rehabilitation Providers
Call to action: Texas Children’s Health Plan (TCHP) would like to inform providers of an update for Mental Health Targeted Case Management (MHTCM) and Mental Health Rehabilitation (MHR) services, the Provider enrollment type is the facility, either the local mental health/behavioral health authority (LMHA/LBHA) or a non-LMHA. Additionally, Health and Human Services commission (HHSC) seeks to clarify training requirements.
How this impacts providers: Training information is as follows.
In alignment with UMCM Chapter 15.1, all Providers delivering MHTCM and MHR Services must have the ability to provide, either directly or through sub-contract, Members with the full array of Medicaid covered services outlined in the Texas Resilience and Recovery Utilization Management Guidelines and Manual.
To do this, these Providers must have Provider personnel that are trained to deliver these services.
MCOs like TCHP are contractually obligated to ensure provider compliance with training requirements on at least an annual basis.
Source: UMCM 15.3 outlines training requirements, and states that “MCOs must ensure Providers have attested to completing all training applicable to the population being served.” This statement means that Provider personnel must complete the training that aligns with their role and the service that they are providing.
It does not mean that every staff person is required to complete every training, or even that every staff person working with adults is required to complete every training targeted to serving adults.
The Provider must complete all required training in the aggregate, not each individual personnel.
A policy updated is being initiated to clarify these requirements in the UMCM. Until that time, this notice will serve as the policy clarification.
Next step for Providers: Providers should share this information with their staff.
