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Holiday closure Cierre por vacaciones

Texas Children's Health Plan will be closed on Thursday, December 25th and Thursday, January 1st in observance of the holidays. In our absence, you can reach our after-hours nurse help line at 1-800-686-3831. We will resume normal business hours on Friday, January 2nd. Wishing you a safe and happy holiday season!

Texas Children’s Health Plan estará cerrado el jueves 25 de diciembre y el jueves 1 de enero en observancia de los días festivos. Durante este tiempo, puede comunicarse con nuestra línea de ayuda de enfermería fuera del horario de atención al 1-800-686-3831. Reanudaremos nuestro horario normal de atención el viernes 2 de enero. ¡Le deseamos una temporada de fiestas segura y feliz!

SNAP Update and Resources Actualización y recursos de SNAP

On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more

El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más

Transportation Update Actualización de transporte

SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.

Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.

Learn more

SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.

Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.

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Know When to Prescribe an Antiviral

Vaccination Flu season is back and vaccinating continues to be the best way to protect ourselves and our patients against serious complications from the flu.[1] Patients should only receive the intramuscular vaccine; intranasal flu vaccine is not effective for the 2016-2017 flu season.1 Patients 17 and younger should be offered the flu vaccine during office visits, while those 18 years and older also have the option of receiving it at pharmacies. Treatment (Antiviral and Supportive)Patients who are high risk for complications and appear to have influenza should be considered for early antiviral treatment, independent of laboratory confirmation or influenza vaccine status.[2] This includes:
  • Pregnant and postpartum women
  • Children younger than 2 years
  • Persons with chronic illness such as asthma, diabetes, sickle cell disease, or seizure disorders
  • Persons with neurodevelopmental disorders such as cerebral palsy and intellectual disability
  • Persons with immunosuppression
  • Children on long-term aspirin therapy
Clinical benefit is greatest when antiviral therapy is started within 48 hours of influenza illness onset.[3] When given within 48 hours of symptom onset, studies show oseltamivir reduces illness duration by one day.[4] Initiation of antiviral treatment beyond 48 hours of symptom onset may have additional benefit for hospitalized patients, pregnant women, and patients with complicated/severe illness.[5]Antiviral therapy has been shown to offer minimal or no benefit in healthy children and adults when initiated more than 2 days after onset of uncomplicated influenza.[6] Apply the principles of antimicrobial stewardship when prescribing antiviral therapy to prevent drug resistant flu.[7],[8] Antiviral therapy should not be a substitute for vaccination. Relenza (zanamivir) and Tamiflu (oseltamivir) are antivirals recommended by the FDA and covered by Texas Medicaid with activity against influenza A and B.[9] Both antivirals are indicated for patients who have been symptomatic for no more than 48 hours and treatment duration is five days. [10] Relenza (zanamivir)[11]
  • Dispensed as an orally inhaled powder.
  • May be a good choice for patients who do not tolerate the GI-related side effects of other antivirals/antibiotics or have difficulty taking suspensions with strong taste.
  • Approved for treatment in ages 7 and older and prophylaxis in ages 5 and older.
  • Not recommended for patients with asthma or an underlying respiratory disease.
  • Common side effects include sinusitis, dizziness, and bronchospasm.
  • Like Tamiflu, Relenza is a neuraminidase inhibitor and may be a good alternative if Tamiflu resistant flu is suspected.
Tamiflu (oseltamivir)[12]
  • Available as a capsule or oral suspension.
  • Approved for treatment in all ages and prophylaxis in children 3 months or older.
  • Nausea, vomiting, and diarrhea are the most common side effects, occurring in 15% of patients.
  • Counsel patients to take Tamiflu with food to reduce GI-related side effects.
Prophylaxis Chemoprophylaxis should not be considered a substitute for vaccination. CDC’s Advisory Committee for Immunization Practices (ACIP) recommends chemoprophylaxis for the following[13]:
  • Post exposure prophylaxis may be considered for family or close contacts of suspected or confirmed cases who are at higher risk of flu complications, and who have not received the flu shot
  • Post exposure prophylaxis may be considered for unvaccinated healthcare workers who have had occupational exposure without protective equipment
  • Pre-exposure prophylaxis should only be used for persons at very high risk of flu complications who cannot be otherwise protected at times of high risk for exposure
  • Prophylaxis should also be administered to all eligible residents of institutions that house patients at high risk when needed to control outbreaks
  [1]https://www.cdc.gov/flu/protect/whoshouldvax.htm[2] Antiviral Therapy and Prophylaxis for Influenza in Children Committee on Infectious Diseases Pediatrics Apr 2007, 119 (4) 852-860; DOI: 10.1542/peds.2007-0224 [3]https://www.cdc.gov/flu/professionals/antivirals/summary-clinicians.htm[4] Fry AM, Goswami D, Nahar K, Sharmin AT, Rahman M, Gubareva L, Azim T, Bresee J, Luby SP, Brooks WA. Efficacy of oseltamivir treatment started within 5 days of symptom onset to reduce influenza illness duration and virus shedding in an urban setting in Bangladesh: a randomised placebo-controlled trial. Lancet Infect Dis. 2014 Feb;14(2):109-18. doi: 10.1016/S1473-3099(13)70267-6. [5]https://www.cdc.gov/flu/professionals/antivirals/summary-clinicians.htm[6]https://www.cdc.gov/flu/professionals/antivirals/antiviral-use-influenza.htm[7]https://www.cdc.gov/flu/professionals/antivirals/antiviral-drug-resistance.htm[8]https://www.cdc.gov/flu/weekly/index.htm[9]http://www.txvendordrug.com/formulary/[10]https://www.cdc.gov/flu/professionals/antivirals/summary-clinicians.htm[11] Lexicomp Online® , Pediatric & Neonatal Lexi-Drugs® , Hudson, Ohio: Lexi-Comp, Inc.; January 17, 2017. [12] Lexicomp Online® , Pediatric & Neonatal Lexi-Drugs® , Hudson, Ohio: Lexi-Comp, Inc.; January 17, 2017. [13]https://www.cdc.gov/mmwr/preview/mmwrhtml/rr6001a1.htm