Texas Children's Health Plan will be closed on Thursday, December 25th and Thursday, January 1st in observance of the holidays. In our absence, you can reach our after-hours nurse help line at 1-800-686-3831. We will resume normal business hours on Friday, January 2nd. Wishing you a safe and happy holiday season!
Texas Children’s Health Plan estará cerrado el jueves 25 de diciembre y el jueves 1 de enero en observancia de los días festivos. Durante este tiempo, puede comunicarse con nuestra línea de ayuda de enfermería fuera del horario de atención al 1-800-686-3831. Reanudaremos nuestro horario normal de atención el viernes 2 de enero. ¡Le deseamos una temporada de fiestas segura y feliz!
SNAP Update and ResourcesActualización y recursos de SNAP
On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more
El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más
Transportation UpdateActualización de transporte
SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.
Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.
SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.
Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.
As you know, Texas Children’s Health Plan entered into an agreement with Quest Diagnostics to serve as our exclusive reference lab provider, effective January 1, 2015.
Per state regulations, laboratory specimens that are required to be sent to state laboratories for processing will continue to follow guidelines provided in the Texas Medicaid Provider Procedures Manual (TMPPM).
If you do not currently have a relationship with Quest Diagnostics, you will be contacted by a Texas Children’s Health Plan or Quest Diagnostics representative to discuss how to establish a relationship with Quest.
Providers have two options for accessing reference laboratory services:
Provider can collect specimens in office and Quest will pick up specimens for testing.
Texas Children’s Health Plan members can be sent to Quest Patient Service Centers for specimen collection and testing.
Providers may continue to perform specific lab tests in their office and receive reimbursement from Texas Children’s Health Plan. The list of Physician Office Lab Tests are reimbursable by Texas Children’s Health Plan. All other lab tests must be referred to Quest Diagnostics or State of Texas Laboratories as required in TMPPM.
We sincerely appreciate the care and service you provide to our members. For questions or if you need the complete list of lab tests, please contact Provider Relations at 832-828-1008 or toll-free at 1-800-731-8527.
