SNAP Update and ResourcesActualización y recursos de SNAP
On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more
El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más
Transportation UpdateActualización de transporte
Starting December 15, 2025, SafeRide Health will become the new provider for all member rides to doctor appointments and pharmacy visits. After this date, Texas Children’s Health Plan will no longer use MTM for Non Emergency Medical Transportation (NEMT) services.
For other questions, please call Member Services at the number on the back of your member ID card.
A partir del 15 de diciembre de 2025, SafeRide Health será el nuevo proveedor para todos los viajes de los miembros a citas médicas y visitas a la farmacia. Después de esta fecha, Texas Children’s Health Plan ya no usará MTM para los servicios de Transporte Médico No Urgente (NEMT).
Date: 04/09/2019Subject: DME/Supplies Exceeding Medicaid LimitationsAttention: DME and Home Health Providers
Texas Children’s Health Plan applies benefit limitations for DME Supplies and Equipment per the current TMHP Manual for all members eligible to receive the benefit. See benefit exceptions below.
Frequency of Billing
As a reminder, DME monthly limits will be applied every 27 days. Claims for recurring DME rentals and/or monthly disposable supplies billed prior to this renewal date are subject to denial. Denied claims may be appealed through the standard appeal process with supporting documentation to establish and/or support medical necessity.
What DME requires authorization?
Please refer to our web site for a full list of these items:
http://tchp.us/sites/default/files/pdf/Prior%20Auth%20Requirements_NOV%202018.pdf
If a DME item requires prior authorization, a provider may also provide medical necessity justification for exceeding the TMHP benefit limitation in their prior authorization request.
What if the DME item doesn’t require authorization but the quantity needs to exceed benefit limitations?
If a DME item does not require a prior authorization, TCHP will reimburse billed units up to the maximum quantities allowed. Quantities exceeding benefit limitations set forth by Texas Medicaid or established in the TCHP benefits exception list will be denied.
A provider may submit a claims appeal that includes documentation justifying the medical necessity of those quantities denied for exceeding the limitation as per the TCHP claims appeals process.
Is there a standard form available for medical necessity denials?
No. Providers will retain the responsibility of providing sufficient documentation for the items exceeding benefit limitations.
Is there specific information I have to provide to prove medical necessity?
The following information may be useful when submitting or appealing claims for medical necessity:
- The member’s overall health status and Diagnosis or condition
- Why the benefit limit does not meet the member’s needs documented with specificity to the member’s condition
- Signed acknowledgement from the ordering provider that the member requires amounts exceeding the benefit limitation
For more information, please visit: