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Transportation Update Actualización de transporte

SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.

Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.

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SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.

Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.

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Conduent Incident Incidente de Conduent

For STAR Kids providers: Updated ANE Reporting Process

This requirement is effective September 1, 2018, and the updates have now been made in the UMCM – see Resources below.   As of September 1, 2018, all Texas Children’s Health Plan-contracted providers of Medically Dependent Children Program (MDCP) services are required to report all critical incidents, including Abuse, Neglect, and Exploitation (ANE), to the health plan. This action is to meet federal requirements regarding critical incident reporting (see links to federal requirements for incident reporting in below ‘Resources’ section).   MDCP providers contracted with Texas Children’s Health Plan are also required to submit to the health plan all Adult Protective Services (APS) investigation reports resulting in a confirmed case of ANE, along with a summary of any remediation taken in response. APS reports must be submitted to Texas Children’s Health Plan within one business day of receipt from APS.   Texas Health and Human Services Commission (HHSC) has updated the UMCM with reporting instructions and the reporting template (see ‘Resources’ below), but the provider manual has not yet bene updated within the UMCM. HHSC is in the process of updating the UMCM to include these requirements in the future.   Resources: Contact: CPIPerformanceMeasures@hhsc.state.tx.us