Texas Children's Health Plan will be closed on Monday, May 26th, in observance of Memorial Day. In our absence, you can reach our after-hours nurse help line at 1-800-686-3831. We will resume normal business hours on Tuesday, May 27th. Wishing you a safe and happy Memorial Day weekend!
Texas Children’s Health Plan estará cerrado el lunes 26 de mayo por el feriado. Durante nuestra ausencia, puede comunicarse con nuestra línea telefónica de ayuda 24/7 fuera del horario de atención al 1-800-686-3831. Reanudaremos nuestro horario habitual el martes 27 de mayo. ¡Le deseamos un fin de semana festivo seguro y feliz!
Cold and flu seasonTemporada de influenza y resfriados
ALERT:Stay healthy this cold and flu season!Learn more
ALERTA: ¡Mantente sano durante esta temporada de influenza y resfriados!Más información
Call to action: Texas Children’s Health Plan (TCHP) offers a respite care value-added service for STAR Kids members. Respite care provides temporary relief for parents or legally authorized representatives who are caring for a child with special needs. TCHP offers 24 hours of in-home respite care service per calendar year as an extension of home and community-based services.
How this impacts providers: This value-added service applies to TCHP STAR Kids members that are not already receiving respite care services through a State Waiver Program. Respite care value-added services must be requested at least 4 hours before they are needed and providers should bill using HCPCS code H2021 to receive reimbursement.
Next steps for providers: Providers must work directly with the assigned TCHP Service Coordinator to access the respite care value-added service. Please log into the provider portal at https://www.texaschildrenshealthplan.org/for-providers to identify the correct TCHP Service Coordinator. The information is located on the Eligibility screen towards the bottom of the page under “Additional Information”.
If you have any questions, please email Provider Network Management at: providerrelations@texaschildrens.org.
For access to all provider alerts,log into: www.thecheckup.org or www.texaschildrenshealthplan.org/for-providers.