SNAP Update and ResourcesActualización y recursos de SNAP
On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more
El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más
Transportation UpdateActualización de transporte
SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.
Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.
SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.
Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.
Providers should monitor the Texas Children’s Health Plan (TCHP) Provider Portal regularly for alerts and updates associated to the COVID-19 event. TCHP reserves the right to update and/or change this information without prior notice due to the evolving nature of the COVID-19 event.
Call to action: TCHP would like to inform you of recent updates to the guidelines for home health, speech therapy, and positive pressure airway (PAP) devices. Updates include the following:
Home health guideline:
Section 9. The length of the prior authorization is determined on an individual basis and based on the goals and timelines identified by the physician, provider, and client or responsible adult.
Home Health Services may be authorized for up to six months at a time. This is a change from 60 days - will allow for longer certification periods.
Reference: home health guideline
Speech therapy guideline:
Section 13. The following services are a benefit for STAR members only:
1 Effective June 1, 2020, chronic speech therapy is a benefit for STAR members who are 21 years of age and older. This benefit is to allow for a new Speech Language Pathology (SLP) provider type. Previously, chronic speech therapy was not a benefit for any members over age 21.
2 Speech therapy provided in the home is a benefit for STAR members who are 21 years of age and older.
Reference: speech therapy guideline
Positive Pressure Airway (PAP) device guideline:
Section 5. Effective June 17, 2020, authorization duration has been extended to 12 months from 10 months to follow guidance from Texas Medicaid Provider Procedures Manual (TMPPM).
A continuous positive airway pressure (CPAP) device or a Respiratory Assistance Device (such as BiPAP S) without a set backup rate will be considered purchased after 12 months of rental through the same provider. A request for purchase or further rental will not be considered.
New Section 7.3 Effective September 17, 2020, criteria for heated humidification will follow guidance from TMPPM. Providers must include documentation of medical necessity in the authorization request and documentation must support why heated humidification is medically necessary.
7.3.1 Clinical signs and symptoms that may indicate heated humidification is medically necessary include the following:
7.3.1.1 Dry, nonproductive cough
7.3.1.2 Increased airway resistance
7.3.1.3 Increased incidence of infection
7.3.1.4 Increased work of breathing
7.3.1.5 Complaint of substernal pain and airway dryness
7.3.1.6 Thick, dehydrated secretions
7.3.1.7 Receiving mechanical ventilatory support via tracheostomy