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Holiday closure Cierre por vacaciones

Texas Children's Health Plan will be closed on Thursday, December 25th and Thursday, January 1st in observance of the holidays. In our absence, you can reach our after-hours nurse help line at 1-800-686-3831. We will resume normal business hours on Friday, January 2nd. Wishing you a safe and happy holiday season!

Texas Children’s Health Plan estará cerrado el jueves 25 de diciembre y el jueves 1 de enero en observancia de los días festivos. Durante este tiempo, puede comunicarse con nuestra línea de ayuda de enfermería fuera del horario de atención al 1-800-686-3831. Reanudaremos nuestro horario normal de atención el viernes 2 de enero. ¡Le deseamos una temporada de fiestas segura y feliz!

SNAP Update and Resources Actualización y recursos de SNAP

On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more

El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más

Transportation Update Actualización de transporte

SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.

Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.

Learn more

SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.

Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.

Obtenga más información AQUI

Invoices Required for Manually Priced Laboratory Testing Claims Submissions

Attention: Laboratory Providers Effective Date: September 21, 2020Providers should monitor the Texas Children’s Health Plan (TCHP) Provider Portal regularly for alerts and updates associated to the COVID-19 event.  TCHP reserves the right to update and/or change this information without prior notice due to the evolving nature of the COVID-19 event.Call to action: Laboratory providers submitting claims for COVID-19 testing or other services for a manually priced test must include the appropriate invoice(s) and documentation to ensure that manually priced laboratory claims (including claims that may or may not be for Coronavirus [COVID-19] testing) are processed timely and correctly. COVID-19 testing claims that are submitted with manually priced procedure codes will need to be submitted as paper claims. References:TMHP Notice September 21, 2020TMHP Notice November 5, 2020TMHP Notice November 30, 2020The six codes identified as manually priced are as follows:
Effective dateProcedure Code
10-Apr-2086328
10-Aug-2086408
10-Aug-2086409
10-Apr-2086769
25-Jun-2087426
10-Nov-2087428
1-Apr-20S8301
 
Place of ServiceProvider Type
OfficeFamily Planning Clinics, Physician, Physician Groups, Physician Assistant, Nurse Practitioner, Clinical Nurse Specialist, Certified Nurse Midwife
Outpatient HospitalFamily Planning Clinics, Hospital Providers
Independent LaboratoryIndependent Laboratory/Privately Owned Laboratory Providers

How this impacts providers: New Manually Priced Laboratory Testing Claims (Including COVID-19 Testing) Providers submitting new manually priced laboratory testing claims must send the invoices with the paper claims to: Texas Medicaid & Healthcare Partnership Claims PO Box 200555 Austin, TX 78720-0555 Process for Submitting Claims for Manually Priced Services: Denied Laboratory Claims (Including COVID-19 Testing Claims) Manually priced laboratory testing claims submitted without the appropriate invoice for a paper claim will be denied. Testing claims that do not have the invoices will be denied with the following explanation of benefits (EOB): 00275: This claim has been denied and will be returned for additional information. Refile original claim with invoice for payment of this service. COVID-19 testing claims that are denied for lack of documentation must be resubmitted to the following address:
  • Texas Medicaid & Healthcare Partnership
  • Appeals/Adjustments
  • PO Box 200645
  • Austin, TX 78720-0645
The reimbursement rate is 89.5% of the submitted invoice. Next steps for providers: Providers submitting new manually priced laboratory testing claims (Including COVID-19 Testing) must send the invoices with the paper claims to:
  • Texas Medicaid & Healthcare Partnership
  • Claims
  • PO Box 200555
  • Austin, TX 78720-0555
Providers can refer to the current Texas Medicaid Provider Procedures Manual, section 6.1.3, “TMHP Paper Claims Submission.” If you have any questions, please email Provider Network Management at: providerrelations@texaschildrens.org.For access to all provider alerts,log into: www.thecheckup.org or www.texaschildrenshealthplan.org/for-providers.