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Holiday closure Cierre por vacaciones

Texas Children's Health Plan will be closed on Thursday, December 25th and Thursday, January 1st in observance of the holidays. In our absence, you can reach our after-hours nurse help line at 1-800-686-3831. We will resume normal business hours on Friday, January 2nd. Wishing you a safe and happy holiday season!

Texas Children’s Health Plan estará cerrado el jueves 25 de diciembre y el jueves 1 de enero en observancia de los días festivos. Durante este tiempo, puede comunicarse con nuestra línea de ayuda de enfermería fuera del horario de atención al 1-800-686-3831. Reanudaremos nuestro horario normal de atención el viernes 2 de enero. ¡Le deseamos una temporada de fiestas segura y feliz!

SNAP Update and Resources Actualización y recursos de SNAP

On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more

El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más

Transportation Update Actualización de transporte

SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.

Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.

Learn more

SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.

Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.

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HHS Primary Health Care Services Program

Date: August 3, 2021 Attention: Primary Care Providers Providers should monitor the Texas Children’s Health Plan (TCHP) Provider Portal regularly for alerts and updates associated to the COVID-19 event.  TCHP reserves the right to update and/or change this information without prior notice due to the evolving nature of the COVID-19 event.Call to action: Texas Children’s Health Plan (TCHP) would like to remind providers of the Primary Health Care (PHC) Services Program made available from Health and Human Services (HHS). Primary Health Care Services Program works with clinic sites across Texas to ensure eligible Texas residents receive comprehensive primary health care services, to prevent, detect and treat health problems. The PHC Services Program serves men, women and children. Services include:
  • Health education
  • Emergency services
  • Family planning services
  • Diagnosis and treatment
  • Diagnostic testing, such as X-rays and lab services
  • Preventive health services, including immunizations
Who Is Eligible for Services? The program is available to anyone who:
  • Is a Texas resident
  • Has an income level at or below 200 percent of federal poverty guidelines.
  • Not a beneficiary of other non-HHSC programs or benefits that provide the same services
For more information:https://www.hhs.texas.gov/services/health/primary-health-care-services-programHow this impacts providers: To become a Primary Health Care Services Provider go to Vendor and Contractor Information page. Program Guidance: State Primary Health Care rules governing the activities of the Texas Department of State Health Services and contracted providers for the Primary Health Care Program can be found in Chapter 31 of the Texas Health and Safety Code and Title 25 of the Texas Administrative Code. For information on program authorization, services, and definitions and more visit PHC Policy Manual and Rules. Next steps for providers: Providers should refer eligible individuals seeking health care beyond their practice limitations to the Primary Health Care Services Program. For locations visit: Office of Primary and specialty Health Service Locator. If you have any questions, please email Provider Network Management at: providerrelations@texaschildrens.org.For access to all provider alerts,log into: www.thecheckup.org or www.texaschildrenshealthplan.org/for-providers.