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Holiday closure Cierre por vacaciones

Texas Children's Health Plan will be closed on Thursday, December 25th and Thursday, January 1st in observance of the holidays. In our absence, you can reach our after-hours nurse help line at 1-800-686-3831. We will resume normal business hours on Friday, January 2nd. Wishing you a safe and happy holiday season!

Texas Children’s Health Plan estará cerrado el jueves 25 de diciembre y el jueves 1 de enero en observancia de los días festivos. Durante este tiempo, puede comunicarse con nuestra línea de ayuda de enfermería fuera del horario de atención al 1-800-686-3831. Reanudaremos nuestro horario normal de atención el viernes 2 de enero. ¡Le deseamos una temporada de fiestas segura y feliz!

SNAP Update and Resources Actualización y recursos de SNAP

On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more

El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más

Transportation Update Actualización de transporte

SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.

Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.

Learn more

SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.

Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.

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New Collaborative Care Model Medicaid Benefit

Date: July 1, 2022Attention: All ProvidersEffective Date:June 1, 2022Providers should monitor the Texas Children’s Health Plan (TCHP) Provider Portal regularly for alerts and updates associated with the COVID-19 event. TCHP reserves the right to update and/or change this information without prior notice due to the evolving nature of the COVID-19 event. Call to action: Texas Children’s Health Plan (TCHP) would like to inform providers that the Health and Human Services Commission (HHSC) has drafted a new Medicaid medical policy for the Collaborative Care Model (CoCM) services that includes coverage for four related Current Procedural Terminology (CPT) codes. How this impacts providers: Effective June 1, 2022, the Primary Care Provider (PCP) must submit the following procedure codes and meet the designated time thresholds to bill for monthly CoCM services in all settings:
Procedure CodeTime Thresholds
99492Initial month: First 70 minutes of services accrued during the initial calendar month of BHCM activities, in consultation with the psychiatric consultant and directed by the PCP; billable at 36 minutes, time threshold is 36 to 85 minutes
99493Subsequent months: First 60 minutes of services accrued during each subsequent calendar month of BHCM activities, in consultation with the psychiatric consultant and directed by PCP; billable at 31 minutes, time threshold is 31 to 75 minutes
99494Each additional 30 minutes of services accrued during the initial calendar month or subsequent calendar months of BHCM activities, in consultation with the psychiatric consultant and directed by the PCP; billable at 16 minutes beyond total time, up to 30 minutes
G2214Initial or subsequent months: 30 minutes of services accrued during an initial calendar month or subsequent calendar months of BHCM activities, in consultation with the psychiatric consultant and directed by the PCP; billable at 16 minutes, time threshold is 16 to 30 minutes
The CoCM is a systematic approach to the treatment of behavioral health conditions (mental health or substance use) in primary care settings. The model integrates the services of behavioral health care managers (BHCMs) and psychiatric consultants with PCP oversight to proactively manage behavioral health conditions as chronic diseases. CoCM services must be provided under the direction of the PCP and are benefits when provided in an office, outpatient hospital, inpatient hospital, skilled nursing facility or intermediate care facility, extended care facility, and “other location” settings. CoCM services are individually delivered, time-based, monthly services that include the following:
  • Outreach and engagement
  • Completing an initial assessment
  • Developing an individualized and person-centered plan of care
  • Providing brief interventions and other focused treatments
  • Conducting weekly caseload reviews with the psychiatric consultant
  • Monitoring and tracking a person’s progress using a registry
Only the PCP may submit claims for CoCM services. The BHCM and psychiatric consultant are reimbursed by the PCP via a contract, employment, or other arrangement. Next steps for providers: To ensure providers have an established CoCM program, HHSC is developing an attestation form that fee-for-service providers will have to sign prior to the delivery of CoCM services. Providers will need to attest that they are actively providing care consistent with the CoCM’s core principles and specific function requirements, i.e., patient-centered care, team structure with identified staff, measurement-based treatment using validated tools, and accountable care using a registry, as described in the CoCM Medicaid medical policy. TCHP will share the form when it is available. For more information on registry requirements, refer to Advancing Integrated Mental Health Solutions (AIMS) Center, University of Washington, Psychiatry and Behavioral Sciences Division of Population Health. For more information on payment for CoCM in primary care, refer to the American Medical Association’s webinar titled "Experts on practical billing strategies for the collaborative care model”If you have any questions, please email Provider Network Management at: providerrelations@texaschildrens.org.For access to all provider alerts,log into: www.thecheckup.org or www.texaschildrenshealthplan.org/for-providers.