SNAP Update and ResourcesActualización y recursos de SNAP
On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more
El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más
Transportation UpdateActualización de transporte
Starting December 15, 2025, SafeRide Health will become the new provider for all member rides to doctor appointments and pharmacy visits. After this date, Texas Children’s Health Plan will no longer use MTM for Non Emergency Medical Transportation (NEMT) services.
For other questions, please call Member Services at the number on the back of your member ID card.
A partir del 15 de diciembre de 2025, SafeRide Health será el nuevo proveedor para todos los viajes de los miembros a citas médicas y visitas a la farmacia. Después de esta fecha, Texas Children’s Health Plan ya no usará MTM para los servicios de Transporte Médico No Urgente (NEMT).
Provider Alert! Update: New Collaborative Care Model Medicaid Benefit; Attestation Form Now Available
Date: December 5, 2022
Attention: All Providers
Effective Date for attestation form: January 1, 2023
Providers should monitor the Texas Children’s Health Plan (TCHP) Provider Portal regularly for alerts and updates associated with the COVID-19 event. TCHP reserves the right to update and/or change this information without prior notice due to the evolving nature of the COVID-19 event.
Call to action: Texas Children’s Health Plan (TCHP) would like to remind providers that the Health and Human Services Commission (HHSC) has drafted a new Medicaid medical policy for the Collaborative Care Model (CoCM) services that includes coverage for four related Current Procedural Terminology (CPT) codes.
How this impacts providers: Beginning June 1, 2022, the Primary Care Provider (PCP) must submit the following procedure codes and meet the designated time thresholds to bill for monthly CoCM services in all settings:
Procedure Code
Time Thresholds
99492
Initial month: First 70 minutes of services accrued during the initial calendar month of BHCM activities, in consultation with the psychiatric consultant and directed by the PCP; billable at 36 minutes, time threshold is 36 to 85 minutes
99493
Subsequent months: First 60 minutes of services accrued during each subsequent calendar month of BHCM activities, in consultation with the psychiatric consultant and directed by PCP; billable at 31 minutes, time threshold is 31 to 75 minutes
99494
Each additional 30 minutes of services accrued during the initial calendar month or subsequent calendar months of BHCM activities, in consultation with the psychiatric consultant and directed by the PCP; billable at 16 minutes beyond total time, up to 30 minutes
G2214
Initial or subsequent months: 30 minutes of services accrued during an initial calendar month or subsequent calendar months of BHCM activities, in consultation with the psychiatric consultant and directed by the PCP; billable at 16 minutes, time threshold is 16 to 30 minutes
The CoCM is a systematic approach to the treatment of behavioral health conditions (mental health or substance use) in primary care settings. The model integrates the services of behavioral health care managers (BHCMs) and psychiatric consultants with PCP oversight to proactively manage behavioral health conditions as chronic diseases.
CoCM services must be provided under the direction of the PCP and are benefits when provided in an office, outpatient hospital, inpatient hospital, skilled nursing facility or intermediate care facility, extended care facility, and “other location” settings.
CoCM services are individually delivered, time-based, monthly services that include the following:
Outreach and engagement
Completing an initial assessment
Developing an individualized and person-centered plan of care
Providing brief interventions and other focused treatments
Conducting weekly caseload reviews with the psychiatric consultant
Monitoring and tracking a person’s progress using a registry
Only the PCP may submit claims for CoCM services. The BHCM and psychiatric consultant are reimbursed by the PCP via a contract, employment, or other arrangement.
Next steps for providers: To ensure providers have an established CoCM program, HHSC is developing an attestation form that fee-for-service providers will have to sign prior to the delivery of CoCM services. Providers will need to attest that they are actively providing care consistent with the CoCM’s core principles and specific function requirements, i.e., patient-centered care, team structure with identified staff, measurement-based treatment using validated tools, and accountable care using a registry, as described in the CoCM Medicaid medical policy. Click here to access the Attestation Form for Collaborative Care Model (CoCM) in Texas Medicaid. This form will go into effect on January 1, 2023.