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Holiday closure Cierre por vacaciones

Texas Children's Health Plan will be closed on Thursday, December 25th and Thursday, January 1st in observance of the holidays. In our absence, you can reach our after-hours nurse help line at 1-800-686-3831. We will resume normal business hours on Friday, January 2nd. Wishing you a safe and happy holiday season!

Texas Children’s Health Plan estará cerrado el jueves 25 de diciembre y el jueves 1 de enero en observancia de los días festivos. Durante este tiempo, puede comunicarse con nuestra línea de ayuda de enfermería fuera del horario de atención al 1-800-686-3831. Reanudaremos nuestro horario normal de atención el viernes 2 de enero. ¡Le deseamos una temporada de fiestas segura y feliz!

SNAP Update and Resources Actualización y recursos de SNAP

On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more

El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más

Transportation Update Actualización de transporte

SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.

Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.

Learn more

SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.

Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.

Obtenga más información AQUI

Clinical Criteria for Tzield® (procedure code J9381) effective August 1, 2023

Date: July 11, 2023

Attention: All Providers

Effective Date: August 1, 2023

Call to action: Texas Children’s Health Plan (TCHP) would like to let providers know that effective August 1, 2023, the Texas Health and Human Services (HHSC) will be implementing prior authorization criteria for Tzield® (procedure code J9381). The approval duration will be for the 14-day treatment. Tzield is the first-in-class therapy indicated to delay the onset of Stage 3 Type 1 diabetes (T1D) in adults and pediatric patients 8 years and older who currently have Stage 2 T1D. Tzield (teplizumab) is a humanized monoclonal antibody that binds to the CD3 makers molecules, deactivates immune cells, and thus prevents their destruction action on the pancreatic islet cells.

Authorization Requirements:

The approved duration will be for a one-time 14-day course of treatment

  1. Age 8 years or older
  2. Diagnosis for Stage 2 T1D mellitus
  3. Documentation of at least TWO of the following positive pancreatic islet autoantibodies
    • Islet cell autoantibody (ICA)
    • Insulinoma-associated antigen 2 autoantibody (IA-2A)
    • Insulin autoantibody (IAA)
    • Zinc transporter 8 autoantibody (ZnT8A)
    • Glutamic acid decarboxylase 65 (GAD) autoantibodies
  4. Does NOT have Type 2 diabetes mellitus or any other stages of T1D
  5. Does NOT have Stage 3 T1D mellitus
  6. Documentation of dysglycemia without overt hyperglycemia using oral glucose tolerance test (OGTT) or another appropriate test for dysglycemia may be used if OGTT is not available
  7. Prescriber MUST obtain and assess a complete blood count and liver enzyme tests before initiating treatment with Tzield as using Tzield is not recommended in clients with specific lab abnormalities
  8. Prescriber MUST assess the client’s history of chronic infection and monitor for any signs of serious active infection while on Tzield. If a serious infection develops, Tzield therapy should be discontinued

Refer to the Outpatient Drug Services Handbook Chapter[PKD1]  of the Texas Medicaid Provider Procedure Manual for more details on the clinical policy and prior authorization requirements.

Why is this important?

TCHP recognizes we may serve potentially impacted patients in our membership. We want to ensure that the member meets clinical evidence for treatment.

Next steps for providers: Prescribers should share this communication with their staff. Provider must submit documentation (such as office chart notes, lab results, or other clinical information) supporting member has met all approval criteria in support for Tzield approval.

Note: If request is for a non-FDA approved dose or indication, medical rational must be submitted in support of therapy (such as high-quality peer reviewed literature, acceptable compendia or evidence based practice guidelines) and exceptions will be considered on a case-by-case basis.  

If you have any questions, please email Provider Relations at: providerrelations@texaschildrens.org.

For access to all provider alerts,log into:
www.thecheckup.org or www.texaschildrenshealthplan.org/for-providers.


 [PKD1]Marketing: please make sure it links to this - https://www.tmhp.com/resources/provider-manuals/tmppm