New Rewards Coming Soon!¡Se vienen nuevas recompensas!
Our Healthy Rewards Program is getting an update in September! For a sneak peek of all the changes - including new rewards and ways to redeem them - please click here.
¡Nuestro Programa Healthy Rewards tendrá su actualización en septiembre! Para ver un adelanto de todos los cambios, incluyendo nuevas recompensas y formas de canjearlas, haz clic aquí.
Correction to EVV Policy Updates Now Available for Alternative Devices
Date: September 21, 2023
Attention: STAR Kids Providers/Consumer Directed Services employers, and FMSA Providers
Effective date: October 1, 2023
Call to action: The purpose of this communication is to correct what was previously published.
Health and Human Services Commission (HHSC) sent a GovDelivery notice on September 13, 2023 for the new and revised Electronic Visit Verification (EVV) alternative device policy. Texas Children’s Health Plan (TCHP) published a provider alert upon receipt.
Correction explanation: The correction is to state that qualified members using the Agency Option or Service Responsibility Option (SRO) must meet all the conditions listed below based on the option they are using.
the member’s service provider does not have a smartphone or tablet; and
the member does not have a landline or does not allow the service provider to use their landline
The correction is also to state that qualified members using the consumer directed services (CDS) option must meet all the conditions listed below.
the CDS employee does not have a smartphone or tablet;
the CDS employer does not have a landline or does not allow the CDS employee to use their landline; and
the CDS employer does not allow the CDS employee to use their smart phone or tablet.