Skip to main content
SNAP Update and Resources Actualización y recursos de SNAP

On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more

El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más

Transportation Update Actualización de transporte

Starting December 15, 2025, SafeRide Health will become the new provider for all member rides to doctor appointments and pharmacy visits. After this date, Texas Children’s Health Plan will no longer use MTM for Non Emergency Medical Transportation (NEMT) services.

Learn more here

For other questions, please call Member Services at the number on the back of your member ID card.

A partir del 15 de diciembre de 2025, SafeRide Health será el nuevo proveedor para todos los viajes de los miembros a citas médicas y visitas a la farmacia. Después de esta fecha, Texas Children’s Health Plan ya no usará MTM para los servicios de Transporte Médico No Urgente (NEMT).

Obtenga más información AQUI

Si tiene otras preguntas, llame a Servicios para Miembros al número que aparece en la parte posterior de su tarjeta de identificación del miembro.

EVV Optional Services Now Available in PCS Bill Codes Table

Date: October 17, 2023

Attention: STAR Kids Providers/Consumer Directed Services employers, and FMSA Providers

Call to action: Texas Children's Health Plan (TCHP) would like to remind providers that the Texas Health and Human Service Commission (HHSC) has published a new version of the Electronic Visit Verification (EVV) Personal Care Services (PCS) Bill Codes Table. Version 12 is now available on the HHSC EVV webpage in Excel and PDF formats.

The new version includes Supported Employment and Transportation as EVV optional services.

Program providers and Financial Management Services Agencies (FMSAs) can choose to collect EVV optional visit data and have it available in the EVV Aggregator. HHSC allows, but does not require, these services to be documented using the EVV system. EVV optional services can be selected in the HHAeXchange EVV vendor system or, if available, in the EVV proprietary system.

EVV claim matching is not performed on claims for EVV optional services. A claim submitted for an EVV optional service will not deny if a matching EVV visit is not on file.

Currently, EVV optional services will be reflected in EVV usage scores, however, payers will exclude those services/visits when determining compliance within the 80 percent threshold. The EVV Portal will be updated during the upcoming fiscal year to remove EVV optional services from the calculation for the EVV usage score.

For questions about EVV PCS optional services, email TCHP’s EVV team at EVVGroup@texaschildrens.org.

Next steps for providers: Providers are encouraged to share this communication with their staff.

If you have any questions, please email Provider Relations atproviderrelations@texaschildrens.org.  For access to all Provider Alerts, log into: 
www.thecheckup.org or www.texaschildrenshealthplan.org/for-providers.