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SNAP Update and Resources Actualización y recursos de SNAP

On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more

El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más

Transportation Update Actualización de transporte

Starting December 15, 2025, SafeRide Health will become the new provider for all member rides to doctor appointments and pharmacy visits. After this date, Texas Children’s Health Plan will no longer use MTM for Non Emergency Medical Transportation (NEMT) services.

Learn more here

For other questions, please call Member Services at the number on the back of your member ID card.

A partir del 15 de diciembre de 2025, SafeRide Health será el nuevo proveedor para todos los viajes de los miembros a citas médicas y visitas a la farmacia. Después de esta fecha, Texas Children’s Health Plan ya no usará MTM para los servicios de Transporte Médico No Urgente (NEMT).

Obtenga más información AQUI

Si tiene otras preguntas, llame a Servicios para Miembros al número que aparece en la parte posterior de su tarjeta de identificación del miembro.

Change in Preferred Drug List Status for Otic, Antibiotics Drug Class

Date: December 28, 2023

Attention: All Providers

Effective Date: December 18, 2023

Call to action: Texas Children’s Health Plan (TCHP) would like to inform providers that effective December 18, 2023, the Texas Health and Human Services Commission (HHSC) removed non-preferred status from generic ciprofloxacin/dexamethasone otic solution on the preferred drug list. This is in response to the discontinuation of the product by the manufacturer.

The preferred status of the brand name Ciprodex will not change to allow any remaining stock to be used.

How this impacts providers: The change will allow providers to prescribe the generic ciprofloxacin/dexamethasone products without requiring PDL prior authorization at this time and continue accessing necessary medication for their patients.

Please see below for the list of impacted drugs (of note, the approval is NDC-specific):

Preferred MedicationPreferred Medication NDCType of ChangeEffective Date
CIPROFLOXACIN-DEXAMETHASONE OTIC SUSP00781618667Generic now preferredDecember 18, 2023
CIPROFLOXACIN-DEXAMETHASONE OTIC SUSP16714062801Generic now preferredDecember 18, 2023
CIPROFLOXACIN-DEXAMETHASONE OTIC SUSP43598032675Generic now preferredDecember 18, 2023
CIPRODEX Brand remains preferred 

Next step for providers: Prescribers are encouraged to proactively obtain a prescription for the preferred alternatives to avoid disruption in patient’s therapy. Prescribers should share this communication with their staff.

If you have any questions, please email TCHP Pharmacy at: tchppharmacy@texaschildrens.org.

For access to all provider alerts,log into:
www.thecheckup.org or www.texaschildrenshealthplan.org/for-providers.