Texas Children's Health Plan will be closed on Thursday, December 25th and Thursday, January 1st in observance of the holidays. In our absence, you can reach our after-hours nurse help line at 1-800-686-3831. We will resume normal business hours on Friday, January 2nd. Wishing you a safe and happy holiday season!
Texas Children’s Health Plan estará cerrado el jueves 25 de diciembre y el jueves 1 de enero en observancia de los días festivos. Durante este tiempo, puede comunicarse con nuestra línea de ayuda de enfermería fuera del horario de atención al 1-800-686-3831. Reanudaremos nuestro horario normal de atención el viernes 2 de enero. ¡Le deseamos una temporada de fiestas segura y feliz!
SNAP Update and ResourcesActualización y recursos de SNAP
On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more
El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más
Transportation UpdateActualización de transporte
SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.
Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.
SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.
Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.
Change in Preferred Drug List Status for Otic, Antibiotics Drug Class
Date: December 28, 2023
Attention: All Providers
Effective Date: December 18, 2023
Call to action: Texas Children’s Health Plan (TCHP) would like to inform providers that effective December 18, 2023, the Texas Health and Human Services Commission (HHSC) removed non-preferred status from generic ciprofloxacin/dexamethasone otic solution on the preferred drug list. This is in response to the discontinuation of the product by the manufacturer.
The preferred status of the brand name Ciprodex will not change to allow any remaining stock to be used.
How this impacts providers: The change will allow providers to prescribe the generic ciprofloxacin/dexamethasone products without requiring PDL prior authorization at this time and continue accessing necessary medication for their patients.
Please see below for the list of impacted drugs (of note, the approval is NDC-specific):
Preferred Medication
Preferred Medication NDC
Type of Change
Effective Date
CIPROFLOXACIN-DEXAMETHASONE OTIC SUSP
00781618667
Generic now preferred
December 18, 2023
CIPROFLOXACIN-DEXAMETHASONE OTIC SUSP
16714062801
Generic now preferred
December 18, 2023
CIPROFLOXACIN-DEXAMETHASONE OTIC SUSP
43598032675
Generic now preferred
December 18, 2023
CIPRODEX
Brand remains preferred
Next step for providers: Prescribers are encouraged to proactively obtain a prescription for the preferred alternatives to avoid disruption in patient’s therapy. Prescribers should share this communication with their staff.
