Texas Children's Health Plan will be closed on Friday, July 4th, in observance of Independence Day. In our absence, you can reach our after-hours nurse help line at 1-800-686-3831. We will resume normal business hours on Monday, July 7th. Wishing you a safe and happy Independence Day!
El Plan de Salud Infantil de Texas estará cerrado el viernes 4 de julio por el Día de la Independencia. Durante nuestra ausencia, puede comunicarse con nuestra línea de ayuda disponible las 24 horas, los 7 días de la semana, al 1-800-686-3831. Reanudaremos nuestro horario habitual el lunes 7 de julio. ¡Le deseamos un feliz y seguro 4 de julio!
Cold and flu seasonTemporada de influenza y resfriados
ALERT:Stay healthy this cold and flu season!Learn more
ALERTA: ¡Mantente sano durante esta temporada de influenza y resfriados!Más información
EVV Visit Maintenance Processes on Hold for Dates of Service Prior to Go-Live Date with Current EVV
Date: February 12, 2024
Attention: STAR Kids Providers/Consumer Directed Services employers and FMSA Providers
Call to action: Texas Children’s Health Plan (TCHP) would like to let providers know that program providers, financial management services agencies (FMSAs) and Consumer Direct Services (CDS) employers should not submit Visit Maintenance Unlock Requests (VMURs) for dates of service prior to going live with HHAeXchange or their EVV proprietary system. HHSC is actively working with Texas Medicaid & Healthcare Partnership (TMHP) to develop a solution to allow visit maintenance for program providers, FMSAs, and CDS employers.
Once the hold has lifted, the Texas Health and Human Services Commission (HHSC) and TMHP will notify users of HHAeXchange and EVV Proprietary System Operators (PSOs), that they may resume visit maintenance, including submitting VMURs, for dates of service prior to their go-live date with their current EVV system.
All required visit maintenance, for dates of service on or after the go-live date with HHAeXchange or an EVV proprietary system, can be performed in your current EVV system. VMURs for dates of service on or after the go-live date can be sent to your payer.
Next steps for providers: Providers are encouraged to share this communication with their staff.
