EVV Visit Maintenance Processes on Hold for Dates of Service Prior to Go-Live Date with Current EVV

Date: February 12, 2024

Attention: STAR Kids Providers/Consumer Directed Services employers and FMSA Providers

Call to action: Texas Children’s Health Plan (TCHP) would like to let providers know that program providers, financial management services agencies (FMSAs) and Consumer Direct Services (CDS) employers should not submit Visit Maintenance Unlock Requests (VMURs) for dates of service prior to going live with HHAeXchange or their EVV proprietary system. HHSC is actively working with Texas Medicaid & Healthcare Partnership (TMHP) to develop a solution to allow visit maintenance for program providers, FMSAs, and CDS employers.

Once the hold has lifted, the Texas Health and Human Services Commission (HHSC) and TMHP will notify users of HHAeXchange and EVV Proprietary System Operators (PSOs), that they may resume visit maintenance, including submitting VMURs, for dates of service prior to their go-live date with their current EVV system.

All required visit maintenance, for dates of service on or after the go-live date with HHAeXchange or an EVV proprietary system, can be performed in your current EVV system. VMURs for dates of service on or after the go-live date can be sent to your payer.

Next steps for providers: Providers are encouraged to share this communication with their staff.

If you have any questions, please email Provider Relations at:providerrelations@texaschildrens.org.

For access to all Provider Alerts,log into:
www.thecheckup.org or www.texaschildrenshealthplan.org/for-providers.