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SNAP Update and Resources Actualización y recursos de SNAP

On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more

El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más

Transportation Update Actualización de transporte

Starting December 15, 2025, SafeRide Health will become the new provider for all member rides to doctor appointments and pharmacy visits. After this date, Texas Children’s Health Plan will no longer use MTM for Non Emergency Medical Transportation (NEMT) services.

Learn more here

For other questions, please call Member Services at the number on the back of your member ID card.

A partir del 15 de diciembre de 2025, SafeRide Health será el nuevo proveedor para todos los viajes de los miembros a citas médicas y visitas a la farmacia. Después de esta fecha, Texas Children’s Health Plan ya no usará MTM para los servicios de Transporte Médico No Urgente (NEMT).

Obtenga más información AQUI

Si tiene otras preguntas, llame a Servicios para Miembros al número que aparece en la parte posterior de su tarjeta de identificación del miembro.

Educational Video and Infographics Now Available to Providers: Telemedicine and Telehealth Delivery of Behavioral Health Medicaid Benefits

Date: February 13, 2024

Attention: Primary Care Providers (PCP), Family Medicine, and OBs acting as a PCP

Video available beginning: February 2, 2024

Call to action: Texas Children’s Health Plan (TCHP) would like to make providers aware that Health and Human Services (HHSC) has created an educational video that is posted on the Texas Medicaid & Healthcare Partnership’s (TMHP’s) YouTube channel and Learning Management System (LMS). Additionally, HHSC created two infographics outlining the changes that are also posted to Texas Medicaid and Healthcare Partnership (TMHP’s) LMS. This training is enduring, meaning it currently does not have an end date. The video and infographics and available beginning February 2, 2024.

Background: As mandated by Texas House Bill 4, 87th Legislature, Regular Session, 2021, the Texas Health and Human Services Commission implemented changes to the permanent delivery of some of the behavioral health Medicaid benefits by synchronous audiovisual or synchronous telephone (audio-only) technology, effective September 1, 2022.

Accessibility details:

  • An educational video and infographics are available to providers as of February 2, 2024 via the TMHP YouTube channel and Learning Management System (LMS).
  • Providers must have a username and password to access training in the LMS. To get a username and password, providers must create an account by completing the New User Registration form on the LMS homepage.
  • New LMS users can access materials and take courses immediately after they register. Providers can always access computer-based training and additional training materials on the LMS.

Resources: For information about telemedicine/telehealth delivery of a Texas Medicaid behavioral health benefit, refer to the appropriate handbook in the Texas Medicaid Provider Procedures Manual (TMPPM).

Next step for Providers: Applicable providers should access the telemedicine and telehealth training on the available platforms: YouTube channel and Learning Management System (LMS).

If you have any questions, please email Provider Relations at: providerrelations@texaschildrens.org.

For access to all provider alerts,log into:
www.thecheckup.org or www.texaschildrenshealthplan.org/for-providers.