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Holiday closure Cierre por vacaciones

Texas Children's Health Plan will be closed on Thursday, December 25th and Thursday, January 1st in observance of the holidays. In our absence, you can reach our after-hours nurse help line at 1-800-686-3831. We will resume normal business hours on Friday, January 2nd. Wishing you a safe and happy holiday season!

Texas Children’s Health Plan estará cerrado el jueves 25 de diciembre y el jueves 1 de enero en observancia de los días festivos. Durante este tiempo, puede comunicarse con nuestra línea de ayuda de enfermería fuera del horario de atención al 1-800-686-3831. Reanudaremos nuestro horario normal de atención el viernes 2 de enero. ¡Le deseamos una temporada de fiestas segura y feliz!

SNAP Update and Resources Actualización y recursos de SNAP

On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more

El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más

Transportation Update Actualización de transporte

SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.

Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.

Learn more

SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.

Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.

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Educational Video and Infographics Now Available to Providers: Telemedicine and Telehealth Delivery of Behavioral Health Medicaid Benefits

Date: February 13, 2024

Attention: Primary Care Providers (PCP), Family Medicine, and OBs acting as a PCP

Video available beginning: February 2, 2024

Call to action: Texas Children’s Health Plan (TCHP) would like to make providers aware that Health and Human Services (HHSC) has created an educational video that is posted on the Texas Medicaid & Healthcare Partnership’s (TMHP’s) YouTube channel and Learning Management System (LMS). Additionally, HHSC created two infographics outlining the changes that are also posted to Texas Medicaid and Healthcare Partnership (TMHP’s) LMS. This training is enduring, meaning it currently does not have an end date. The video and infographics and available beginning February 2, 2024.

Background: As mandated by Texas House Bill 4, 87th Legislature, Regular Session, 2021, the Texas Health and Human Services Commission implemented changes to the permanent delivery of some of the behavioral health Medicaid benefits by synchronous audiovisual or synchronous telephone (audio-only) technology, effective September 1, 2022.

Accessibility details:

  • An educational video and infographics are available to providers as of February 2, 2024 via the TMHP YouTube channel and Learning Management System (LMS).
  • Providers must have a username and password to access training in the LMS. To get a username and password, providers must create an account by completing the New User Registration form on the LMS homepage.
  • New LMS users can access materials and take courses immediately after they register. Providers can always access computer-based training and additional training materials on the LMS.

Resources: For information about telemedicine/telehealth delivery of a Texas Medicaid behavioral health benefit, refer to the appropriate handbook in the Texas Medicaid Provider Procedures Manual (TMPPM).

Next step for Providers: Applicable providers should access the telemedicine and telehealth training on the available platforms: YouTube channel and Learning Management System (LMS).

If you have any questions, please email Provider Relations at: providerrelations@texaschildrens.org.

For access to all provider alerts,log into:
www.thecheckup.org or www.texaschildrenshealthplan.org/for-providers.