SNAP Update and ResourcesActualización y recursos de SNAP
On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more
El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más
Transportation UpdateActualización de transporte
Starting December 15, 2025, SafeRide Health will become the new provider for all member rides to doctor appointments and pharmacy visits. After this date, Texas Children’s Health Plan will no longer use MTM for Non Emergency Medical Transportation (NEMT) services.
For other questions, please call Member Services at the number on the back of your member ID card.
A partir del 15 de diciembre de 2025, SafeRide Health será el nuevo proveedor para todos los viajes de los miembros a citas médicas y visitas a la farmacia. Después de esta fecha, Texas Children’s Health Plan ya no usará MTM para los servicios de Transporte Médico No Urgente (NEMT).
Texas Children’s Promotes Positive Adolescent Health
Date: June 21,2024
Attention: All Providers
Call to action: Texas Children’s Health Plan (TCHP) regards counseling and treatment for adolescent care as extremely important, especially in Behavioral Health. A patient’s impression of their visit directly impacts their compliance with aftercare and overall health outcome.
How this impacts providers: The best way for patients to feel they are receiving the best care possible is to have clear communication with their provider by implementing effective clinical practices. Based on the 2023 Experience of Care and Health Outcomes (ECHO) survey results, patients are rating their counseling or treatment lower than prior years.
2023 ECHO Survey Results
Year
Explanation
2021
76% of patients rated their counseling or treatment between an “8-10” out of 10. Ten represents the “best counseling or treatment possible”.
2022
74% of patients rated their counseling or treatment between an “8-10” out of 10. Ten represents the “best counseling or treatment possible”.
2023
69% of patients rated their counseling or treatment between an “8-10” out of 10. Ten represents the “best counseling or treatment possible”.
Next step for Providers: To improve adolescent patient communication, TCHP encourages providers to complete the CE/CME course focused on Promoting Adolescent Health provided by Health and Human Services Commission (HHSC) available here. The learning objectives include the following:
Summarize how regular health screenings and medical checkups help promote healthy adolescent development and may reduce common health complications and risky behaviors.
Specify best practices for setting up a medical home and conducting comprehensive adolescent health screening during preventive checkups.
Integrate effective communication strategies with adolescents and their parents or caregivers, including motivational interviewing, into routine adolescent health screenings and checkups.
Apply state laws related to adolescent health privacy, consent and confidentiality, and abuse and neglect reporting requirements.
Providers should implement the communication strategies learned into their visits to positively impact the patients experience and therefore improve health outcomes.
