SNAP Update and ResourcesActualización y recursos de SNAP
On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more
El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más
Transportation UpdateActualización de transporte
SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.
Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.
SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.
Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.
2025 Texas Flooding: Appeal and Continuation of Benefit Flexibility
Date: August 20, 2025
Attention: All Providers
Effective date: August 20, 2025
Call to action: In response to the 2025 Texas flooding,the Texas Health and Human Services Commission (HHSC) has directed managed care organizations (MCOs) to temporarily extend appeal and continuation of benefits timelines for impacted members:
Appeal requests: Impacted members now have 90 days (extended from 60 days) to request an internal appeal.
Continuation of benefits: Impacted members now have 30 days (extended from 10 days) to request continuation of benefits upon receipt of the adverse benefit determination.
These flexibilities apply statewide and are only available upon request by members impacted by the flooding. Members must indicate in their request that the extension is due to the 2025 Texas flooding.
Effective dates: These changes must be implemented immediately and apply retroactively to requests received between July 2, 2025, and September 29, 2025.
Next steps: Providers should share this communication with their staff.
