Action Required: Submit W‑9 to Avoid Payment Delays

Date: January 30, 2026

Attention: All Providers

Texas Children’s Health Plan (TCHP) informs providers that our Accounts Payable (AP) team has received a high volume of claims and payment requests from providers, both participating (PAR) and non‑participating (non‑PAR), who do not have a valid W‑9 on file. Please note that we cannot issue payment without a valid W‑9.

This requirement applies to providers not in the AP/Oracle system who have not submitted claims prior to December 1, 2025, and therefore are not currently set up for payment.

Please note: If you are already receiving payment from TCHP, no action is required.

What You Need to Do

Please use the link below and follow the steps to complete your company setup in our Oracle supplier portal. As part of this process, you will be able to upload a signed W‑9 and enter banking information for electronic funds transfer (EFT). Providing this information ensures accurate and compliant tax reporting to the IRS. Note, not providing this information could cause future disruption or delays in payment.

How to Submit

• Complete all required fields in the supplier registration link above.
• Once submitted, your information is automatically routed to Vendor Maintenance and AP for processing.

Form Requirements

• Most recent W‑9 (signed)
• To receive payments electronically, attach either:
  • A voided check, or
  • A bank letter or bank form that includes business name matching W-9, bank routing and account number

Deadline for Pending Items

To avoid further payment delays, please complete the supplier registration link as soon as possible. This is the only method for setting up your profile and receiving payments going forward, until Zelis go-live (link?).

Need Help?

• Vendor Maintenance Support: Vendormaintenance@texaschildrens.org assists with:
  • Updating existing vendor profiles
  • Tax ID changes
  • Banking updates
  • W‑9s
  • Remittance address changes
  • 1099s
• Vendor Registration and Onboarding Support: OracleVendorSupport@texaschildrens.org assists with:
  • Questions about vendor registration
  • Walkthroughs for completing the setup
  • Support with the onboarding process
  • Checking registration status
• General Provider Relations Support: providerrelations@texaschildrens.org

Thank you for your prompt attention to this matter. Completing this process will help us issue your payments without delay.

If you have any questions, please email Provider Relations at: providerrelations@texaschildrens.org. 

For access to all provider alerts: www.texaschildrenshealthplan.org/provideralerts.