SNAP Update and ResourcesActualización y recursos de SNAP
On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more
El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más
Transportation UpdateActualización de transporte
Starting December 15, 2025, SafeRide Health will become the new provider for all member rides to doctor appointments and pharmacy visits. After this date, Texas Children’s Health Plan will no longer use MTM for Non Emergency Medical Transportation (NEMT) services.
For other questions, please call Member Services at the number on the back of your member ID card.
A partir del 15 de diciembre de 2025, SafeRide Health será el nuevo proveedor para todos los viajes de los miembros a citas médicas y visitas a la farmacia. Después de esta fecha, Texas Children’s Health Plan ya no usará MTM para los servicios de Transporte Médico No Urgente (NEMT).
Call to action: Texas Children’s Health Plan (TCHP) regards patient experience as extremely important. One of the leading measures of patient experience is the amount of time a patient must wait to schedule an appointment or the length of time they spend in the waiting room. There are a lot of barriers in decreasing the wait time, thus providers should focus on improving the waiting room experience.
How this impacts providers: The best way for patients to feel they are receiving the best care possible is to have clear communication and set clear expectations. Based on the 2024 Experience of Care and Health Outcomes (ECHO) survey results, patients are rating their Office Wait Time experience lower than the national benchmark.
2024 ECHO Survey Results – Office Wait Time
Rate
Benchmark
Explanation
63.5%
78.9%
63.5% of patients stated they were always or usually seen within 15 minutes of their appointment.
Next step for Providers: It is important to understand that the patient experience is about the patient’s perception. When patients feel forgotten or mistreated, whether the is under or over 15 minutes, they may disclose their negative feedback in an anonymous member survey. Thus, please see these resources to help with enhancing the waiting room experience and other ways to enhance patient experience:
Survey Readiness- The Consumer Assessment of Healthcare Providers and Systems (CAHPS) is a set of surveys that ask patients to rate their health care experiences
