EVV Policy Updates Now Available for the Alternative Device Reduction and Compliance Policy

Date: September 3, 2025

Attention: Star Kids program providers, FMSAs, proprietary system operators, and CDS employers

Effective date: September 1, 2025

Call to action: Texas Children’s Health Plan (TCHP) would like to notify providers that the Texas Health and Human Services Commission (HHSC) has posted new and amended policies for alternative device reduction and usage effective September 1. These new and amended policies are outlined in the EVV Alternative Device Limitation Policies effective September 1, 2025, located on the EVV webpage. They will be added to the Electronic Visit Verification (EVV) Policy Handbook in an upcoming handbook revision.

How this impacts providers: The new and revised policies include:

Amendments to Section 7030 Home Phone Landline
Amendments to Section 7040 Alternative Device
New Section 11050 Alternative Compliance Reviews
New Section 11060 Failure to Meet the Alternative Device Compliance Standard
Amendments to Section 14010 EVV Portal Standard Reports
Amendments to Section 14020 EVV System Standard Reports

Additionally: EVV Standalone Alternative Device Policy. Also available at the link above.

Program providers and program providers approved as Proprietary System Operators (PSOs);
Financial management service agencies (FMSAs) and FMSAs approved as a PSO; and
CDS employers

Next step for Providers: Applicable providers should share this communication with their staff.

If you have any questions, please email Provider Relations at: providerrelations@texaschildrens.org.

For access to all provider alerts: www.texaschildrenshealthplan.org/provideralerts.