Infant Formula Recall Retirada del mercado de fórmula infantil

ALERT: ByHeart Recalls Whole Nutrition Infant Formula. Read more

AVISO IMPORTANTE: ByHeart retira del mercado su fórmula infantil Whole Nutrition. Aprender más

Transportation Update Actualización de transporte

Starting December 15, 2025, SafeRide Health will become the new provider for all member rides to doctor appointments and pharmacy visits. After this date, Texas Children’s Health Plan will no longer use MTM for Non Emergency Medical Transportation (NEMT) services.

Learn more here

For other questions, please call Member Services at the number on the back of your member ID card.

A partir del 15 de diciembre de 2025, SafeRide Health será el nuevo proveedor para todos los viajes de los miembros a citas médicas y visitas a la farmacia. Después de esta fecha, Texas Children’s Health Plan ya no usará MTM para los servicios de Transporte Médico No Urgente (NEMT).

Obtenga más información AQUI

Si tiene otras preguntas, llame a Servicios para Miembros al número que aparece en la parte posterior de su tarjeta de identificación del miembro.

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EVV Policy Updates Now Available for the Alternative Device Reduction and Compliance Policy

Date: September 3, 2025

Attention: Star Kids program providers, FMSAs, proprietary system operators, and CDS employers

Effective date: September 1, 2025

Call to action: Texas Children’s Health Plan (TCHP) would like to notify providers that the Texas Health and Human Services Commission (HHSC) has posted new and amended policies for alternative device reduction and usage effective September 1. These new and amended policies are outlined in the EVV Alternative Device Limitation Policies effective September 1, 2025, located on the EVV webpage. They will be added to the Electronic Visit Verification (EVV) Policy Handbook in an upcoming handbook revision.

How this impacts providers: The new and revised policies include:

  • Amendments to Section 7030 Home Phone Landline
  • Amendments to Section 7040 Alternative Device
  • New Section 11050 Alternative Compliance Reviews
  • New Section 11060 Failure to Meet the Alternative Device Compliance Standard
  • Amendments to Section 14010 EVV Portal Standard Reports
  • Amendments to Section 14020 EVV System Standard Reports

Additionally: EVV Standalone Alternative Device Policy. Also available at the link above.

  • Program providers and program providers approved as Proprietary System Operators (PSOs);
  • Financial management service agencies (FMSAs) and FMSAs approved as a PSO; and
  • CDS employers

Next step for Providers: Applicable providers should share this communication with their staff.

If you have any questions, please email Provider Relations at: providerrelations@texaschildrens.org. 

For access to all provider alerts: www.texaschildrenshealthplan.org/provideralerts.