Texas Children's Health Plan will be closed on Thursday, December 25th and Thursday, January 1st in observance of the holidays. In our absence, you can reach our after-hours nurse help line at 1-800-686-3831. We will resume normal business hours on Friday, January 2nd. Wishing you a safe and happy holiday season!
Texas Children’s Health Plan estará cerrado el jueves 25 de diciembre y el jueves 1 de enero en observancia de los días festivos. Durante este tiempo, puede comunicarse con nuestra línea de ayuda de enfermería fuera del horario de atención al 1-800-686-3831. Reanudaremos nuestro horario normal de atención el viernes 2 de enero. ¡Le deseamos una temporada de fiestas segura y feliz!
SNAP Update and ResourcesActualización y recursos de SNAP
On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more
El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más
Transportation UpdateActualización de transporte
SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.
Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.
SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.
Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.
Home Telemonitoring Benefits for Texas Medicaid Will Change
Date: September 9, 2024
Attention: Providers
Effective date: September 1, 2024
Call to action: Texas Children’s Health Plan (TCHP) would like to inform providers that effective for dates of service on or after September 1, 2024, home telemonitoring (also known as remote patient monitoring) benefits will change for Texas Medicaid.
Overview of Benefit Changes
Major changes to this medical benefit include the following:
Updates to some home telemonitoring guidelines
The addition of federally qualified health centers (FQHCs) and rural health clinics (RHCs) as home telemonitoring providers
Prior authorization updates
Home Telemonitoring Guidelines
Home telemonitoring providers must establish a plan of care with outcome measures based on the physician’s or requesting provider’s order for each patient.
The plan of care and outcome measures must be reviewed by the patient’s physician or requesting provider.
Scheduled periodic reporting of patient data to the physician or requesting provider is required in the event of a measurement outside the parameters established in the physician’s orders, or at least once per month when there have been no readings outside the established parameters.
Billing information: When submitting a claim for home telemonitoring services, home health agency providers must submit revenue code 780 with procedure code S9110.
Subsection 3.7.1, “Prior Authorization of Telemonitoring Services”
Subsection 3.8.1, “Documentation Requirements for Telemonitoring Providers”
Procedure code G0511
Procedure code G0511 will be a benefit for home telemonitoring services provided by an FQHC or RHC provider.
One provider must bill for Initial equipment setup, patient education on use of the equipment, monthly collection and transmission of physiologic data, and physician or requesting provider services under procedure code G0511.
At least 16 days of data collection per month are required for procedure code G0511 to be considered for reimbursement.
Prior Authorization information
Procedure code G0511 will require prior authorization and will be reimbursable once per month per patient when services are provided by FQHC and RHC providers. Prior authorization requests that are submitted by home health agency or hospital providers for procedure code G0511 will be denied.
Physicians and providers who may request home telemonitoring and sign prior authorization forms will include nurse practitioners, clinical nurse specialists, and physician assistants.
For patients of any age who have diabetes or hypertension, only one of the following risk factors will be required for approval of home telemonitoring services:
Two or more hospitalizations in the previous 12-month period
Frequent or recurrent emergency department visits
A documented history of poor adherence to medication regimens
Documented risk of falls
A documented history of care access challenges
The Home Telemonitoring Services Prior Authorization Request Texas Medicaid form and instructions will be revised to reflect the updated prior authorization criteria and provider information identified in this alert. The revised form and instructions will be available on the electronic prior authorization portal and as a fillable PDF on the Texas Medicaid & Healthcare Partnership (TMHP) website beginning September 1, 2024.
The previous version of the Home Telemonitoring Services Prior Authorization Request Texas Medicaid form (revised 08/20/2021) will no longer be accepted after November 30, 2024. If the discontinued form is submitted on or after December 1, 2024, TMHP will return the form to the provider with a request that the revised form be submitted
Next step for Providers: Providers are strongly advised to share this information with their staff and adhere to the guidelines outlined in this communication.