SNAP Update and ResourcesActualización y recursos de SNAP
On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more
El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más
Transportation UpdateActualización de transporte
Starting December 15, 2025, SafeRide Health will become the new provider for all member rides to doctor appointments and pharmacy visits. After this date, Texas Children’s Health Plan will no longer use MTM for Non Emergency Medical Transportation (NEMT) services.
For other questions, please call Member Services at the number on the back of your member ID card.
A partir del 15 de diciembre de 2025, SafeRide Health será el nuevo proveedor para todos los viajes de los miembros a citas médicas y visitas a la farmacia. Después de esta fecha, Texas Children’s Health Plan ya no usará MTM para los servicios de Transporte Médico No Urgente (NEMT).
Preparing for the Upcoming Fiscal Year 2025 Fee-for-Service Claims Billing Closeout
Date: June 10, 2025
Attention: Providers
Call to action: As the new state fiscal year approaches, providers must carefully review and reconcile all claims listed on their Remittance & Status (R&S) Reports. To prepare for the fiscal year closeout on August 31, 2025, providers should promptly submit claims for any unbilled services to be paid by the Health and Human Services Commission (HHSC). HHSC will publish additional details regarding cutoff dates for fiscal year 2025 in an upcoming HHSC information letter once the dates are available.
How this impacts providers: Providers should report any invalid claims to the appropriate state office staff, as available here.
For questions about the R&S report, please contact the Texas Medicaid & Healthcare Partnership at 800-626-4117, Option 1.
Invalid recoupments should be immediately reported to HHSC Provider Recoupments & Holds at (512) 438-2200, Option 3.
Providers must ensure that billing is current for all services provided and that any problems related to the claims are resolved within the 12-month filing deadline.
Claims that are submitted or adjusted more than 12 months after the date of service will be denied because of untimely filing.
Miscellaneous Fee-for-Service Claims
Miscellaneous claims refer to those claims with service dates earlier than two prior fiscal years plus the current fiscal year.
Claims for services that are less than eight years old and/or claims that total less than $50,000 owed to a single legal entity are reimbursed on a first-come, first-served basis using funds appropriated during each legislative session.
Miscellaneous claims over $50,000 or claims that involve services more than eight years old cannot be paid unless they are specifically authorized as a line item in the state budget.
Next step for Providers: Providers should share this communication with their staff.
