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Severe Weather Alert Alerta de clima severo

If you are Texas Children’s Health Plan Member, we have tips that can help you deal with the severe weather. Learn more

Si eres miembro de Texas Children’s Health Plan, tenemos consejos que pueden ayudarte a lidiar con el clima severo. Aprende Más

SNAP Update and Resources Actualización y recursos de SNAP

On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more

El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más

Transportation Update Actualización de transporte

SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.

Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.

Learn more

SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.

Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.

Obtenga más información AQUI

Preparing for the Upcoming Fiscal Year 2025 Fee-for-Service Claims Billing Closeout

Date: June 10, 2025

Attention: Providers

Call to action: As the new state fiscal year approaches, providers must carefully review and reconcile all claims listed on their Remittance & Status (R&S) Reports. To prepare for the fiscal year closeout on August 31, 2025, providers should promptly submit claims for any unbilled services to be paid by the Health and Human Services Commission (HHSC). HHSC will publish additional details regarding cutoff dates for fiscal year 2025 in an upcoming HHSC information letter once the dates are available.

How this impacts providers: Providers should report any invalid claims to the appropriate state office staff, as available here.

Twelve-Month Filing Rule

  • Providers must ensure that billing is current for all services provided and that any problems related to the claims are resolved within the 12-month filing deadline.
  • Claims that are submitted or adjusted more than 12 months after the date of service will be denied because of untimely filing.

Miscellaneous Fee-for-Service Claims

  • Miscellaneous claims refer to those claims with service dates earlier than two prior fiscal years plus the current fiscal year.
  • Claims for services that are less than eight years old and/or claims that total less than $50,000 owed to a single legal entity are reimbursed on a first-come, first-served basis using funds appropriated during each legislative session.
  • Miscellaneous claims over $50,000 or claims that involve services more than eight years old cannot be paid unless they are specifically authorized as a line item in the state budget.

Next step for Providers: Providers should share this communication with their staff.

If you have any questions, please email Provider Relations at: providerrelations@texaschildrens.org

For access to all provider alerts: www.texaschildrenshealthplan.org/provideralerts.