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Holiday closure Cierre por vacaciones

Texas Children's Health Plan will be closed on Thursday, December 25th and Thursday, January 1st in observance of the holidays. In our absence, you can reach our after-hours nurse help line at 1-800-686-3831. We will resume normal business hours on Friday, January 2nd. Wishing you a safe and happy holiday season!

Texas Children’s Health Plan estará cerrado el jueves 25 de diciembre y el jueves 1 de enero en observancia de los días festivos. Durante este tiempo, puede comunicarse con nuestra línea de ayuda de enfermería fuera del horario de atención al 1-800-686-3831. Reanudaremos nuestro horario normal de atención el viernes 2 de enero. ¡Le deseamos una temporada de fiestas segura y feliz!

SNAP Update and Resources Actualización y recursos de SNAP

On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more

El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más

Transportation Update Actualización de transporte

SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.

Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.

Learn more

SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.

Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.

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Prior Authorization Criteria for Encelto

Date: September 29, 2025

Attention: All Providers

Effective date: October 1, 2025

Call to action: Texas Children’s Health Plan (TCHP) would like to inform providers that on October 1, 2025, Encelto, will become a benefit of Medicaid and CHIP. HHSC requires prior authorization for Encelto (procedure code J3403) for Medicaid and CHIP, effective for dates of service on or after November 1, 2025.

Encelto (revakinagene taroretcel-lwey) is an allogenic encapsulated cell-based gene therapy indicated for the treatment of adults with idiopathic macular telangiectasia type 2 (MacTel).

Prior Authorization Requirements

Prior authorization approval for an intravenous infusion of Encelto (J3403), an intravitreal implantation under aseptic conditions will be considered when the following criteria are met:

  • Patient is 18 years or older;
  • Patient has a confirmed diagnosis of retinal telangiectasis in at least one eye (diagnosis code – H35.071, H35.072, H35.073, or H35.079);
  • Patient has MacTel type 2 in at least one eye;
  • Patient does not have neovascular or proliferative MacTel;
  • Patient has no ocular or periocular infections;
  • Patient has no known hypersensitivity to Endothelial Serum Free Media (Endo-SFM);
  • Patient has temporarily discontinued any antithrombotic medication prior to Encelto insertion surgery; and
  • Patient has not received a previous Encelto insertion. 

Prior authorization is limited to one Encelto treatment per eye per lifetime.

Required Monitoring Parameters

TCHP requires providers to monitor the patient for signs and symptoms of vision loss, infectious endophthalmitis and retinal tear/detachment.

Continuation Therapy

Re-authorization of Encelto is not permitted for a previously treated eye. If the request is for treatment of an eye that has not previously received an ocular implant, the patient must meet the approval criteria listed in the prior authorization requirement section.

Next step for providers: Providers should share this communication with their staff.

If you have any questions, please email Provider Relations at providerrelations@texaschildrens.org

For access to all provider alerts: www.texaschildrenshealthplan.org/provideralerts.