If you are Texas Children’s Health Plan Member, we have tips that can help you deal with the severe weather. Learn more
Si eres miembro de Texas Children’s Health Plan, tenemos consejos que pueden ayudarte a lidiar con el clima severo. Aprende Más
REMINDER: New Member Transportation Vendor
Date: December 4, 2025
Attention: Providers
Effective date: December 15, 2025
Call to action: This communication is a reminder that beginning December 15, 2025, SafeRide Health will serve as the new provider for all Non-Emergency Medical Transportation (NEMT) services for Texas Children’s Health Plan members. As of this date, Texas Children’s Health Plan will no longer use Medical Transportation Management (MTM) for NEMT services.
For more information, please click here to visit our Member Transportation Assistance page.
Previous published TCHP communication can be found here.
The process for members to schedule a ride are as follows:
1. Member will need to call 1-888-583-0110 starting on December 1 for appointments beginning December 15 to request a ride.
2. Members will need to provide:
- Name, Member ID, Date of Birth, and/ or eligibility address to verify eligibility of service
- Logistics of trip (will they have a guardian/attendant, language needs, do they need a wheelchair accessible ride, etc.)
- Members scheduling transportation for health-related services within their Service Area will need to schedule rides with a two-business day notice. For members looking to go outside of that service area, they must give at least a five-business day notice.
- Note this constraint does not apply if members need access to treatment for an “urgent condition” such as getting home after a hospital discharge, or going to the pharmacy.
If you have any questions, please email Provider Relations at providerrelations@texaschildrens.org.
For access to all provider alerts: www.texaschildrenshealthplan.org/provideralerts.