Severe Weather Alert Alerta de clima severo

If you are Texas Children’s Health Plan Member, we have tips that can help you deal with the severe weather. Learn more

Si eres miembro de Texas Children’s Health Plan, tenemos consejos que pueden ayudarte a lidiar con el clima severo. Aprende Más

SNAP Update and Resources Actualización y recursos de SNAP

On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more

El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más

Transportation Update Actualización de transporte

SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.

Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.

Learn more

SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.

Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.

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SNIP Level Edits Announcement

Date: May 2, 2025

Attention: Providers

Effective date: May 19, 2025

Call to action: Texas Children’s Health Plan (TCHP) would like to inform you that we will be initiating Strategic National Implementation Process (SNIP) Level edits 3-7 in the upcoming release effective May 19, 2025. During last year’s Change Health Care outage, when we transitioned to the Availity Lifeline contract, only SNIP Level edits 1-2 were included.

As part of our ongoing updates, we are now activating the additional SNIP Level edits, 3-7. Going forward, after the effective date of May 19, 2025 you will begin to see claims being rejected at the clearinghouse level, if they are billed incorrectly rather than receiving a denied claim.

How this impacts providers: SNIP Level edits included in the latest update.

  • Type 3: Balancing
  • Type 4: Situation testing
  • Type 5: External code set testing
  • Type 6: Product types or line of services
  • Type 7: Implementation Guide-Specific Trading Partners

Operational Support
Availity Customer Support (ACS) supports providers with all Availity Essentials Portal actions. Provider’s clearinghouse are welcome to contact Availity at 1-800-282-4548 for one of the reasons below. Availity call center is available Monday – Friday, 8am to 8pm EST. Examples include:

  • Portal registration
  • User access/ Account assistance
  • Transaction submissions
  • Portal error messages
  • Claim rejection

Texas Children’s Health Plan Call Center supports providers with all ‘data’ related provider inquiries. Providers can contact the Call Center at 832-828-1004 or toll-free at 1-800-731-8527. 
Examples include:

  • Claim denial
  • Benefit coverage details
  • Prior Authorization details
  • Claim payment questions
  • Network details

Next step for Providers: Providers should share this communication with their billing staff and clearinghouse.

If you have any questions, please email Provider Relations at: providerrelations@texaschildrens.org. 

For access to all provider alerts: www.texaschildrenshealthplan.org/provideralerts.