Texas Children's Health Plan will be closed on Thursday, December 25th and Thursday, January 1st in observance of the holidays. In our absence, you can reach our after-hours nurse help line at 1-800-686-3831. We will resume normal business hours on Friday, January 2nd. Wishing you a safe and happy holiday season!
Texas Children’s Health Plan estará cerrado el jueves 25 de diciembre y el jueves 1 de enero en observancia de los días festivos. Durante este tiempo, puede comunicarse con nuestra línea de ayuda de enfermería fuera del horario de atención al 1-800-686-3831. Reanudaremos nuestro horario normal de atención el viernes 2 de enero. ¡Le deseamos una temporada de fiestas segura y feliz!
SNAP Update and ResourcesActualización y recursos de SNAP
On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more
El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más
Transportation UpdateActualización de transporte
SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.
Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.
SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.
Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.
TCHP now accepts Outpatient Authorizations for many services online via Clear Coverage effective June 1, 2017
✔ Tired of faxing authorization requests and medical records?
✔ Spending too much time on hold waiting to speak to an Authorization Specialist for non-urgent authorization requests?
✔ Looking for a faster, more efficient way to submit authorizations?
Why not submit your authorizations request through Clear Coverage?What are the benefits?
Easy, 24/7 online access to Clear Coverage.
Receive real-time authorization status by viewing your office’s home page in Clear Coverage.
Services are immediately uploaded into Texas Children’s Health Plan’s authorization for clinical review.
Automatic APPROVALS may be obtained for Genetic Testing via online medical necessity review.
Ability to upload medical records to support authorization requests.
Verify member eligibility and benefits instantaneously.
Ability to print proof of authorization.
How does it work?
Access Clear Coverage through the Texas Children’s Health Plan Provider Web Portal.
Take the online Clear Coverage training. Takes approximately 30 minutes to complete.
Schedule an on-site Clear Coverage Training by contacting your Provider Relations Manager.
If you have any questions or concerns, please contact your Provider Relations Manager at 832-828-1008 or toll-free at 1-800-731-8527 Monday through Friday between 8:00 a.m. and 5:00 p.m.
