TCHP Fax Lines Availability: Fax lines open 24/7

Date: January 16, 2020Attention: TCHP ProvidersEffective Date: January 6, 2020Call to action: We are excited to announce that Texas Children’s Health Plan has made updates to the availability of the fax lines for authorization requests. The following outlines a summary of the changes. Beginning January 6, 2020, TCHP fax lines are open to receive requests for authorizations 24/7. This is a change to the former procedure to receive faxed requests for authorizations during normal business hours (Monday-Friday, 8a.m. – 6p.m.). Now providers may fax their requests for authorizations to TCHP at any time, however, please be aware that the receipt date for non-urgent faxes received after our normal business hours will be considered the following business day.

For example:

Fax time/date stamp	TCHP receipt date
Friday, 6:01p.m.	Monday, 8a.m.

 

As a reminder, here are the fax lines:

• Medical Services Fax Line - 832-825-8760 or Toll-Free 1-844-473-6860
• Behavioral Health Services Fax Line - 832-825-8767 or Toll-Free 1-844-291-7505
• LTSS and Private Duty Nursing Fax Line - 346-232-4757 or Toll-Free 1-844-248-1567
• Authorization appeals 832-825-8796

How this impacts providers: Providers should wait a minimum of three business days prior to checking the portal for a decision on a recently submitted authorization request. Authorization information is viewable by the member’s PCP, the Requesting Provider, and the Servicing Provider only. Next steps for providers: Providers should communicate this change with their staff responsible for authorizations. If you have any questions, please email Provider Network Management at: providerrelations@texaschildrens.org.For access to all provider alerts,log into: www.thecheckup.org or www.texaschildrenshealthplan.org/for-providers