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Holiday closure Cierre por vacaciones

Texas Children's Health Plan will be closed on Thursday, December 25th and Thursday, January 1st in observance of the holidays. In our absence, you can reach our after-hours nurse help line at 1-800-686-3831. We will resume normal business hours on Friday, January 2nd. Wishing you a safe and happy holiday season!

Texas Children’s Health Plan estará cerrado el jueves 25 de diciembre y el jueves 1 de enero en observancia de los días festivos. Durante este tiempo, puede comunicarse con nuestra línea de ayuda de enfermería fuera del horario de atención al 1-800-686-3831. Reanudaremos nuestro horario normal de atención el viernes 2 de enero. ¡Le deseamos una temporada de fiestas segura y feliz!

SNAP Update and Resources Actualización y recursos de SNAP

On November 1, 2025, the requirements to receive and apply to the Supplemental Nutrition Assistance Program (SNAP) benefits have changed. To see the new policies to request SNAP benefits, click here and/or call 211 for SNAP assistance. Learn more

El 1 de noviembre de 2025, cambiaron los requisitos para recibir y aplicar para los beneficios del Programa de Asistencia Nutricional Suplementaria (SNAP, por sus siglas en inglés). Para consultar las nuevas políticas para aplicar para los beneficios de SNAP, haz clic aquí o llama al 211 para obtener ayuda de SNAP. Aprende Más

Transportation Update Actualización de transporte

SafeRide Health (SRH) is the new provider for all NEMT rides to doctor appointments and pharmacy visits.

Depending on your needs, rides may include wheelchair-lift-equipped vehicles, stretcher vans, minivans, or ambulatory vans. Please let SRH know what type of ride you need when scheduling.

Learn more

SafeRide Health (SRH) es el nuevo proveedor de todos los servicios de transporte médico que no son de emergencia (NEMT, por sus siglas en inglés) hacia consultas médicas y farmacias.

Según tus necesidades, los servicios de transporte pueden incluir vehículos con elevador para sillas de ruedas, camionetas con camilla, minivans o camionetas ambulatorias. Por favor, informa a SRH qué tipo de transporte necesitas al programar tu traslado.

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Provider resources: Coronavirus Aid Relief and Economic Security (CARES) ACT and more

Attention: All ProvidersEffective Date: March 27, 2020Providers should monitor the Texas Children’s Health Plan (TCHP) Provider Portal regularly for alerts and updates associated to the COVID-19 event.  TCHP reserves the right to update and/or change this information without prior notice due to the evolving nature of the COVID-19 event.\Call to action: TCHP sincerely appreciates the care you and your staff deliver to our members and want you to know that we are here to provide guidance and support to you during this health crisis. Your ongoing business continuity is important to us therefore below you will find a series of public information resources created out of the COVID-19 event impact. New information effective August 5, 2020:
  • Governor Greg Abbott and the Texas Health and Human Services Commission (HHSC) announced that the federal government has further extended the deadline to apply for the CARES Act Provider Relief Fund. The deadline has now been extended to Aug. 28, 2020 for Medicaid and CHIP providers as the state responds to the COVID-19 pandemic. The deadline was previously announced as extended to August 3, 2020 but due to low number of applicants, the deadline was extended to August 28, 2020.
  • In addition, starting August 10, 2020, Medicare providers can apply for additional funding from the $20 billion portion of the $50 billion Phase 1 Medicare General Distribution.
  • Provider Relief Funds may be used to cover the following:
    • Lost revenue due to COVID-19 or health related expenses purchased to prevent, prepare for, and respond to the virus, including supplies and equipment to provide health care services for COVID-19 patients
    • Workforce training, reporting test results to federal, state, or local governments, and acquiring additional resources, equipment, supplies, staffing and technology to expand and preserve care delivery
Up to $15 billion from the CARES Act Provider Relief Fund is available to eligible providers that participate in state Medicaid and CHIP programs.How this impacts providers: Resources available to you as a small business owner:
  • Workplace practices that reduces the transmission of COVID-19:
https://www.cdc.gov/coronavirus/2019-ncov/community/guidance-business-response.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fspecific-groups%2Fguidance-business-response.html   TCHP does not endorse or financially support any of the above programs, but offers them as possible educational resources and assistance sites for our providers seeking business advice. Next steps for providers: Providers should access our COVID-19 provider communication page at: http://www.thecheckup.org/tag/covid-19/ Provider Relations Liaison contact information is available at: https://www.texaschildrenshealthplan.org/for-providers/meet-our-teamIf you have any questions, please email Provider Network Management at: providerrelations@texaschildrens.org.For access to all provider alerts,log into: www.thecheckup.org or www.texaschildrenshealthplan.org/for-providers.